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\n \n Job Description

The Director of Operations performs a variety of highly responsible managerial and engineering duties in direct cooperation with the General Manager in all aspects related to the operation of the Community Buildings and Common Area, in support of the Board of Directors and with selected committees. The Director of Operations performs those duties which are required to conduct business in all phases of operations within the Community Buildings and Common Area for the Association.

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Duties and Responsibilities

\n\nProvide technical support and assistance to the three condominium buildings.\nProvide mentoring and coaching to the Maintenance Technicians within the maintenance support team.\nLead in the development of engineering standards and specifications for community maintenance. \nRecommend equipment selection for projects base on performance requirements and project specific conditions.\nMonitor and evaluate new leading-edge technologies for community projects. \nAssess potential vendors and their capabilities and provides recommendations.\nAudit engineering work completed by external contractors.\nPerform daily tasks and assignments as assigned by the General Manager and Board of Directors.\nResponsible for the overall conditions of the community buildings and common area.\nEnsures that operations are working within the parameters of the annual budget. \nEnsures all work requests are kept organized in the designated Maintenance program.\nPlans to ensure that all projects involving fabricating, installing, repairing, and maintaining in the facilities maintenance program are assigned to workers and that each is completed with the proper paperwork to ensure continuous operations in all buildings and mechanical facilities. \nOversees the general maintenance projects on the interior and exterior of the community buildings and common area and conducts follow-ups on all projects, job assignments, work requests and proper documentation. \nEnsures that all Maintenance employees are treated fairly and properly in matters concerning company policies and federal and state laws.\nFollow up on repairs or replacements needed as a result of inspections by County, State or Local agencies. \nPeriodic inspections of unit remodels to ensure the improvements conform with community approved guidelines. \nMaintain the ongoing development and training of employees.\nEnforces all rule, regulations and laws mandated by the California Code and community governing documents. \nAssures exceptional customer service to all homeowners by communicating in a pleasant, friendly, and professional manner at all times. \nAdjusts and is flexible to meet changing work needs and demands. \nExhibits cooperative attitude while working on all job tasks, willingly assisting others.\nDemonstrates proper dress code in accordance with company dress code policy.\nDemonstrates proper use of safety practices in all procedures.\nImmediately report unsafe incidents or unsafe conditions when they occur to the General Manager.\nReturn equipment to proper location, in proper working conditions, ready for next use.\nDemonstrates proper equipment usage according to department standards.\nClient concerns in the employee’s area of responsibilities are handled immediately and reported to the General Manager for follow up.\nMust adhere to all company/departmental polices and procedures. Must be aware and adhere to internal control rules. \nOn call for emergency situations, as needed. Reports emergencies to General Manager.\n\n

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Knowledge and Skills

\n\nKnowledge of HVAC, electrical, plumbing and hi-rise building components. \nMotivated self-starter.\nExcellent interpersonal and written communications skills.\nAble to work in a fast paced and rapidly changing environment. \nAble to exercise leadership without formal authority and work within a team environment.\nMust be able to lift a minimum of 70 lbs.\nAble to work in group atmosphere.\nAble to work in stressful and busy situations without impact to service standards. \nWork in different areas of community under varying conditions of heat, cold, illumination and air quality. \nMove/use supplies and equipment. \nClimb steps repeatedly.\n\n

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Education and Experience

\n\nHigh school diploma or GED equivalent preferred.\nMinimum of 5 years’ experience in engineering.\nMaintenance experience, high rise experience and homeowner’s association experience preferred.\n\n

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Working Conditions

\n\nNon-Typical office environment (frequent standing, walking, talking, etc.), both inside activities and outside activities.\n\n

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PHYSICAL DEMANDS

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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While performing the duties of this job, the employee is regularly required to stand and to reach above shoulders with hands and arms in order to file a variety of documents; use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on departmental processes. The employee is often required to sit in order to process information and conduct data entry activities.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.