Restaurant Associates Position Title: Director of Operations Pay 16 Reports To: VPO Salary: $120,000 - $135,000 Other Forms of Compensation: Benefits and Bonus Eligible (20%) Anticipated Start Date: January 1, 2025 Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work in 2021, This is R/A ! Job Summary We’re looking for talented individuals to join Restaurant Associates at JPMorgan Chase's new global HQ at 270 Park! Featuring vibrant food halls, bustling cafes, curated retail experiences, and world-class catering, this high-profile location will stand tall among NY's finest. Elevate your career as part of a dynamic opening team that delivers top-tier service and innovative culinary experiences. The Director of Operations is an experienced, strategic leader with proven multi-unit management experience. You'll be responsible for the successful operation of the food hall, featuring 19 branded concepts across 2 floors of outstanding food and retail services. Key Responsibilities: * Leadership of operations in corporate food service setting * Develop, recommend, and implement policies and procedures * Support the development and implementation of service programs that meet client and regulatory standards * Monitor financial reports of the accounts to ensure budgetary compliance * Develop and motivate an effective management and service staff * Audit and improve unit operations to ensure contract compliance and service excellence. * Interface with clients to maintain client satisfaction and account retention * Resolve client, guest, and associate related complaints * Conduct appropriate annual and semi-annual performance evaluations * Complete all daily, weekly, and monthly reports as outlined in the corporate policy * Project a high level of customer service at all * Train, motivate, and develop management personnel Qualifications: * Bachelor’s degree in related field, or equivalent related experience * Proven ability to manage a team * Minimum of 5 years’ experience in multi-unit foodservice management * Strong track record of driving customer satisfaction * Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment * Proven ability to mentor and develop team members * Excellent written and verbal communication skills * Strong organizational, problem-solving, and analytical skills * Ability to work independently and as a member of various teams and committees * Proven ability to handle multiple projects and meet deadlines * Strong interpersonal and presentation skills * Ability to prepare reports and business correspondence * Ability to deal effectively with a diversity of individuals at all organizational levels * Good judgment with the ability to make timely and sound decisions * Creative, flexible, and innovative team player * Commitment to excellence and high standards * Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Associates at Restaurant Associates are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Applications are accepted on an ongoing basis. Restaurant Associates maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_RA.pdf) for paid time off benefits information. Req ID: 1365836 Restaurant Associates Leah Curry [[req_classification]] Apply to Restaurant Associates today! Restaurant Associates is a member of Compass Group USA Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.