Principal Duties and Responsibilities: + Define, implement, and revise operational protocols and guidelines to make improvements of staff and workflow operations. + Work in conjunction with all operation department managers for coordination and proper execution of daily workflow. + Acts as a liaison between company staff, department managers and executive management. + Coordinate with the human resources department to regularly update job descriptions, hire qualified staff for designated modalities and oversee employee training programs. + Interview and source qualified job applicants for the specified regions and modality types and maintain proper staffing levels by partnering closely with HR to constantly fill the recruiting pipeline. + Orientate applicants and provide training to new employees on the overall job requirements, policies, and work procedures as needed. + Coordinate with the human resources department to develop and implement staff evaluations, performance improvement plans and counsel employees on unsatisfactory performance and/or work behavior. + Set staff retention goals, including ongoing staff monitoring and counseling employees at risk of ending their employment in conjunction with regional territory managers. + Maintain, review, and approve paid time - off and work schedules with territory managers to assure proper staff coverage. + Review daily time record keepings and approve/ submit to HR in a timely manner for payroll processing. + Oversee and coordinate with department managers and regional teams on All-Stat policies and procedures to maintain and ensure company-wide compliance. + Provide support and guidance to staff and territory managers in troubleshooting and resolving any technical, patient, or professional issues. + Partner with finance department to review and track company's monthly budget versus actual results to agree on action items. + Manage salaries/wages including any overtime not to exceed budgeting percentage. + Assist in oversight of client support services to include but not limited to internal dispatch, order intake, and quality control processes as it pertains to operational workflow. + Management of resource allocation of clinical staff, equipment, and fleet. + Meet weekly with Regional VPs to strategize, discuss progress on open projects, and resolve outstanding issues. + Provide consistent, professional support, guidance, and motivation to staff and territory managers through phone calls, virtual and in-person meetings. + Review Productivity Standards weekly for each clinical staff member and clinical modality departments with Territory Managers for areas of opportunity or improvements and progress reports. + Support Regional Territory Managers in training and evaluation of employees on their work performance, develop quarterly goals and monitor tasks and responsibilities. + Provide a consistent level of support to CRM personnel by reviewing client inquiry and/or grievances with adequate and timely responses, attending QA meetings, in-service presentations as needed, and client utilization reporting to maximize internal sales and client retention. + Address, resolve, and document customer service concerns with follow - up summary to senior management. + Meet weekly with CRM team to review progress, productivity, and client utilization reports. + Ensure the established productivity standards are met for each of the employees under their supervision. + Provide a constant level of coaching to all direct reports, including providing written and oral performance feedback and ensure all merit increase recommendations are submitted at least 30 days before due. + Work in conjunction with territory account executives and senior management by monitoring exam turnaround times (TAT) and quality on a consistent basis and make any necessary adjustments for improvement. + Proper knowledge and presentation of all service lines and in-servicing of new clients. + Present company service lines , company progress , and introduction of new service offerings + Address sensitive work issues and makes recommendations for personnel actions as needed. + Performs all other duties as assigned to ensure efficient operations Work Experience Requirements: + 10+ years of experience in an operations role. + 5+ years of management experience in a fast-paced healthcare environment. + Excellent leadership, organizational and communication skills. + Superior knowledge of industry regulations and operational guidelines. + In-depth knowledge of data analysis software such as MediMatrix, Timeclock Employee, and Samsara GPS Fleet Tracking. + Working knowledge of customer relationship management (CRM) packages. + Proven knowledge of performance evaluation metrics in a business setting. + Outstanding negotiation skills. + Possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision. + Ability to work independently and prioritize tasks efficiently and effectively in a cross-functional team environment. + Strong leadership, organizational, time management, and communication skills. + Excellent interpersonal, written, and oral communication skills. + Demonstrated success innovating solutions to increase productivity and profitability. + Must have supreme analytical, problem solving, and people development skills. + Strong time management skills and the ability to multitask and prioritize workloads. + Working knowledge of Database functions; MS Excel Spreadsheet software and MS Word Processing software. + Exercises good judgement and ability to act decisively at the right time. Education Requirements: Bachelor’s degree required. Master’s degree preferred in healthcare operations. Graduate of an approved accredited healthcare related program preferred but not required. Licensure and/or certification in a Radiography or RN field a plus. EOE Powered by JazzHR