Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job DescriptionAllied Universal® is hiring a Director of Operations. As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets, including healthcare, commercial real estate, government, and hospitality. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. The Director of Operations reports to the General Manager at the branch office.
RESPONSIBILITIES:
Caring Leadership, Client Engagement, and Operational Oversight:
Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levelsBuild, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop and implement corrective action plans for Identified opportunities for operational improvementDeliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirementsAnalyze, report and drive operational metrics and KPI’s using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivityIdentify and mitigate security risks; develop and implement security protocols, training and response plansEstablish a culture of safety by developing action plans that aid in the prevention of work-related injuriesFinancial Performance and Growth:
Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expensesCollaborate with leadership to drive organic business growth within existing client operationsBy infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
Must possess one or more of the following:Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industryAssociate’s degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industryHigh School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industryCurrent driver’s license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)Minimum of two (2) years of experience driving operational goals and metricsMinimum of two (2) years of experience in successfully building and developing teamsLeadership skills that foster teamwork, innovation, agility, client relations and achieving desired resultsAbility to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfactionProficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentationsDynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry eventsBasic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-makingPREFERRED QUALIFICATIONS (NICE TO HAVE):
Law enforcement, military and/or contract or proprietary security services experienceExperience managing a dispersed workforce in a multi-location operationBENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.#LI-EC1
ClosingAllied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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