Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our diverse, inclusive, and innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Our risk and consulting group, under Allied Universal® Enhanced Protection Services is hiring a Director of Operations. The Director of Operations is a leadership support role for the Threat, Disaster and Emergency Response division of RACS.

RESPONSIBILITIES:

Ensures client satisfaction and responds to any and all customer issues/concerns in a timely manner. Ensures that accurate timekeeping, payroll, and billing data is posted in automated payroll and billing system; verifies billing and payroll reports and ensures that responsible supervisors or managers correct discrepancies; interfaces with accounts receivable and payroll departments to make corrections as necessary. Maintains current knowledge of client contracts and requirements.Responsible for ensuring accurate documentation on requests from the beginning of the request from a client through the end of the process, which includes providing pertinent information to our accounting staff for pay and bill purposes.Coordinates scheduling changes with Operations Managers, Off-Duty Officers and Subcontractors; serves as a liaison with clients and Operations Management, Off-Duty Officers and Subcontractors in resolving scheduling, training, billing and payroll challenges.Coordinates the removal of Subcontractors from posts based on client complaints, attendance problems or other performance issues; advises management of any staffing problems that may arise.Maintains an open line of communication with RACS and AUS enterprise account management teams to ensure top-of-class customer service.Drives the goals of the group in providing quality service to include utilization of Active Law Enforcement when requested when at all possible.On call 24/7 for staff and client support.Performs tasks and duties of a similar nature and scope as required for assigned office.Permanent OperationsManages the Permanent Operations team to ensure client requests are secured and processed per standard protocol and meet the expectations outlined below.Ensures accurate and proper documentation of jobs in both Smartsheet’s and WinTeam.Holds margins at or above 18% and payroll/billing accuracy to 98% or better in accordance with company standards. Tracks and reports margin and current payroll/billing accuracy to Senior Management on a weekly basis.Dispatching unarmed, armed and Law Enforcement officers throughout the country for permanent, long term or special assignments.Reviews SAR’s and Client Listing for accuracy and ensure accurate record keeping of all assignments.

QUALIFICATIONS:

Must possess one or more of the following:Bachelor’s degree in Business, Criminal Justice, or related field of studyAssociate’s degree in Business, Criminal Justice, or related field of study with a minimum of seven (7) years of professional-level security management experienceHigh School diploma or equivalent with a minimum of ten (10) years of professional-level security management experienceMinimum of five (5) years of professional-level security management experienceExperience in management of high volume, multi-faceted service teamProficient in Microsoft applications (Outlook, Word, Excel, Power Point)Understanding of emergency security operationsDemonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlinesAbility to maintain professional composure when dealing with unusual circumstances; ability to multitask with strong attention to detailDemonstrated knowledge of mathematical concepts including computation of rates, ratios, percentages, averages, and reconciliationDemonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused mannerAbility to understand and provide instructions in written, oral, diagrammatic, or schedule form; ability to write logs and reportsPlanning, organizing, and leadership skillsStrong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures

PREFERRED QUALIFICATIONS:

Proficient in using Smartsheets application

Compensation & Benefits:

$78,000 annually with a 20% bonus & car allowance of $195 bi-weekly

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.