Customer Experience 

Responsible for operating systems, policies and procedures within the hub (including development, implementation and continual improvement of processes) to best achieve overall business goals.  Collaborate with global heads of function to implement new or enhanced processes to support our customers.    Identify areas of improvement and propose corrective actions to relevant managers to create efficiencies within the business ensuring that regulatory compliance is met.  

 

Operational Efficiency 

 Act as the senior Company representative for the hub.  Build and maintain strong working relationships with external business partners and be the point of contact for various suppliers and contractors.  As required, assist our regional compliance, banking and treasury teams with any local representation requirements.  Ensure the adequate management of office equipment and supplies for new and existing employees and manage the office space. 

 

Power our People 

Maintain and build hub culture through proven recruitment strategies, initiating recognition and reward initiatives and partnering with stakeholders – e.g. monthly and company-wide celebrations and events.  Ensure proper onboarding of new employees from office tours, desk set up, seat allocation, etc.   Support local functional leadership and HR with employee behaviour concerns, general office conduct and other workplace issues.   Support global management with HR matters, including interviews; performance management; employee wellness; termination; and restructures, with the support of the Philippines HR Business Partner.   Assist the team with other administrative and operational duties that contribute to the overall success of the Money Transfer Segment.