Join City Wide Facility Solutions as our Director of Operations! This pivotal role involves overseeing the operations of our comprehensive building maintenance services. You’ll lead a dedicated team of Facility Services Managers (FSMs) and cultivate strong relationships with our clients, ensuring their satisfaction and growth. Key Responsibilities: + Lead and develop a high-performing team of Facility Service Managers. + Achieve revenue and profit targets while managing expenses and operational budgets. + Oversee hiring, training, and development of operational employees, focusing on team growth. + Maintain client satisfaction with a retention rate exceeding 90% through exceptional service delivery. + Establish strong relationships with vendors and Independent Contractors to enhance service offering quality. + Conduct building inspections and ensure compliance with client service requirements. + Drive the growth of non-janitorial services through cross-selling initiatives. + Ensure seamless start-ups for new clients, fostering a smooth transition to our services. + Provide regular coaching, feedback, and performance evaluations for all operational staff. + Engage in fieldwork with FSMs and travel within the market, up to 50% of the time. + Execute additional operational duties as needed to support the team and company objectives. Requirements + Bachelor’s Degree or equivalent professional experience. + Minimum of 5 years in management roles within operations and account management. + Proficiency in Microsoft Office Suite and experience with Customer Relationship Management (CRM) systems preferred. + Demonstrated experience in budget development and management. + Strong relationship-building skills with clients and team members. + Exceptional communication skills, both written and verbal, with an ability to influence stakeholders. + Problem-solving and decision-making capabilities. + Proven ability to coach and develop teams effectively. Benefits + Mileage reimbursement up to $600/month + Retirement IRA, matching up to 3% + Health insurance + Paid time off + Dental insurance + Vision insurance + Life insurance + Disability insurance + Paid training + Flexible spending account Compensation + Mileage reimbursement, up to $600/month + $50,000 Base pay, plus bonuses and commissions + OTE- $100,000-$120,000