Director of OperationsCultural Care Au PairPreferred office based but open
As Director of Operations, you will oversee all pre-arrival operational and preparational aspects of the au pair program. Your team of 6-8 staff works closely with 20+ recruitment countries and are responsible for au pair approval and preparation. This includes providing ongoing analysis and candidate feedback to ensure all au pair applicants will be successful and meet the standards set forth in our US Department of State regulated program. In this multi-faceted role, your ability to gather information and then act on this with clear communication to various stakeholders and ensure proper accountability for resolving issues is key. From accepting au pairs onto the program to setting arrival deadlines, you are the standard bearer for regulatory compliance before an au pair travels to the US. You enjoy relationship management and work toward developing thoughtful connections and attentive communication with our staff in our recruitment markets to achieve company goals. Finally, you love the challenge of ensuring we have the most robust au pair candidate pool in the industry and provide ongoing updates to our internal departments on challenges and areas of focus. 

Responsibilities:Responsible for au pairs from the time they are approved by the recruitment teams until they arrive on program. Assuring quality and responsible for final acceptance of all au pairs to Cultural Care Inc.Manage team of 6-8 specialists and managers.Own making informed decisions on the suitability of candidates to participate on the programLiaison between our Travel, Placement, Technology, and Recruitment TeamsResponsible for the au pair arrival schedule. This requires balancing country specific needs, customer needs and business needs.  Requirements:5+ years in operations, customer service, or a related fieldStrong analytical skills (salesforce reporting is a plus)Outstanding written and verbal communication skillsAbility to work in a fast-paced environment, while maintaining a strong standard of quality and adherence to complianceExcellent attention to detailWhy you’ll love working here: Perks, Benefits, and more! 
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.   
 
In addition, you can expect:  Paid International Business Travel opportunities  Eligibility for our Workplace Flexibility Program: This role is based in our beautiful downtown office, with up to two days working from home per week with our pilot hybrid work model   Commitment to professional growth: robust monthly calendar of trainings and workshops   Four weeks paid vacation your first year, ten paid holidays, and two floating holidays  25% company match on your 401(k) contributions  Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance  Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)  Access to fertility care and family-building support  Wellness benefits and a yearly fitness reimbursement  Frequent social and learning events, including access to our employee-run “EFinity” groups  Robust Employee Assistance Program  Tuition reimbursement  Tenure-based sabbatical eligibility  EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)  Discounts at local venues and businesses  Compensation: $80,000-$110,000 plus bonusAbout Cultural Care Au Pair  As the largest and most experienced au pair organization in the world, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.  Cultural Care Equal Opportunity Employment Statement: 
Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.