Property About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to W Chicago - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and an impressive 20,386 sq ft of meeting space, offering a dynamic and sophisticated environment for both guests and employees. At W Chicago - Lakeshore, we pride ourselves on delivering exceptional service and creating unforgettable experiences. As a member of our team, you’ll work in a vibrant and supportive setting, surrounded by the stunning views and lively energy of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at W Chicago - Lakeshore. Take the first step towards a rewarding career by applying today. Overview At W Chicago Lakeshore, we redefine luxury with bold, contemporary design and exceptional service. As part of the W Hotels brand, we aim to create unforgettable guest experiences while fostering a culture of innovation and inclusivity. Situated on the iconic shores of Lake Michigan, our property is a destination for travelers seeking modern sophistication in the heart of Chicago. Position Overview: We are seeking a dynamic and visionary Director of Operations to lead and elevate the operational excellence of our hotel. Reporting to the General Manager, this key leadership role will oversee the day-to-day operations of all departments, ensuring seamless service delivery, team engagement, and financial performance. Key Responsibilities: Operational Leadership: Oversee the daily operations of departments including Rooms, Food & Beverage, and Engineering. Ensure all operations align with brand standards and deliver a consistent, high-quality guest experience. Team Development: Inspire, mentor, and develop department heads and their teams. Foster a collaborative and inclusive work environment that promotes teamwork and excellence. Guest Experience: Drive a guest-centric culture, ensuring exceptional service at every touchpoint. Actively engage with guests to gather feedback and implement improvements. Financial Management: Collaborate with the leadership team to achieve financial goals and maximize revenue. Analyze operational performance and identify opportunities for efficiency and cost control. Strategic Planning: Support the General Manager in developing and executing strategic initiatives. Lead key projects and programs to enhance the property’s reputation and operational effectiveness. Qualifications Must have knowledge in the following areas: hotel accounting principles hotel maintenance and repair hotel housekeeping and general cleaning associate performance management sales and marketing for rooms front office procedures yield management hotel safety and security and Food and Beverage. Post high-school coursework in hotel administration/hospitality industry acquired through accredited college or business school, seminar and workshop attendance. 2-5 years previous supervisory experience at a similar size and type of hotel required. Compensation Range The compensation for this position is $80,000.00/Yr. - $90,000.00/Yr. based on qualifications and experience.