Director of Operations – Customer Service

Position Overview:

Siemens Logistics LLC is looking for a dynamic leader with vision, emphasis on the details & results driven to assume the position of Director of Operations for the Customer Service business unit. The Siemens Logistics Customer Service business portfolio is comprised of traditional Customer Service offerings in the Aviation Logistics (Baggage Handling and Air Cargo) markets. 

The Director of Operations is responsible for the successful oversight of all contract obligations within the Customer Service group. Reporting to the Vice President Customer Service, the Director of Operations collaborates closely with internal and customer leadership teams to ensure proactive contract execution while also providing direct oversight and leadership to various teams. The ideal candidate will have a proven track record of working in a collaborative, project-focused environment to achieve targets, drive growth while exceeding customer satisfaction.  

Responsibilities:

• Pre-requisites: Vision & Leadership, Strategic Development, Strong Marketing & Business Development, Collaborative Communicator 

• Build and foster strong Customer relationships, and ensure the expectations of Customers are constantly met or exceed across all areas of the business

• Lead planning and/or implementation of overall operations across multiple disciplines

• Facilitate the definition of team missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas

• Develop methods to monitor progress across project/operational areas; and provide corrective supervision if  / when necessary

• Manage department budget and resource allocation to ensure maximum P&L performance

• Drive organizational accountability, taking full account of obstacles, opposition, and differing stakeholder priorities. Acts as a champion for business process changes; act behind the scenes to craft solutions for business problems related directly / indirectly to the business segment

• Strong communicator with unique ability to translate across all levels of the business

• Establish and cultivate working relationships with client counterparts

• Be proactive on raising issues and identifying problems while driving to a resolution

• Set and monitor realistic targets and objectives for the team

• Foster a collaborative environment that encourages feedback from all members of the organization and instills accountability across all functional areas of the business

Required Knowledge/Skills, Education and Experience:

• Bachelor’s degree in business or technical field or equivalent 10+ years’ experience in related disciplines and industries, prefer minimum of 5 years in a Customer Service management role

• Proven track record of successful profit and loss management in a similar industry

• Experience working within a diverse team environment 

• Ability and experience with implementing process and accountability across a broad organizational team

• Qualified Applicants must be legally authorized for employment in the United States

• Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States

• Travel up to 50% as needed

Why Join Siemens?

• Benefits start on day one. Details regarding our benefits can be found here: Siemens Benefits Quickstart

• The starting pay range for this position is $140,000 - $170,000 The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

• Hybrid Schedule 

• Professional development and tuition reimbursement

• $5,000 Sign Bonus

• Matching 401K

• Equal opportunity workplace that embraces and promotes ownership culture, empowerment, open communication, diversity, and collaboration.

• 18 days of paid PTO

• Professional development opportunities and tuition reimbursement

                                   Design your future with us! Apply today and join Team Siemens.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.