This Director of Operations Franchise, Northern Europe role is pivotal in driving the operational excellence and performance of our franchised estate across Northern Europe. Reporting directly to the Managing Director Northern Europe, you will take full accountability for delivering results across guest experience, brand value, and revenue, while cultivating strong relationships with franchisees and owners. If you are a proven leader with a track record of success in franchise operations and a vision for optimising performance, this is your opportunity to make a significant impact. **What you’ll be doing:** + Oversee and guide hotel business plans to maximise revenue, quality, and service objectives across the franchised portfolio. + Provide strategic direction to hotel performance teams, ensuring operational goals are achieved and corrective action is taken when needed. + Develop and nurture strong relationships with owners and franchisees to align business goals and strengthen partnerships. + Assist Development of new properties, due diligence, and hotel positioning to ensure strong delivery in market . + Support the timely opening and ramp-up of new hotels to drive performance and growth. **What we’re looking for:** + Extensive experience (15+ years) in hotel operations management, ideally in franchised environments. + A strong track record of improving hotel performance metrics and achieving operational excellence. + Proven ability to manage complex stakeholder relationships and resolve conflicts effectively. + Expertise in project management, strategic planning, and leading large-scale initiatives. + Northern Europe market experience as well as German language skills is highly desired + Exceptional communication, negotiation and influencing skills are required. This is your chance to step into a highly influential role where your expertise will shape the future success of our franchise portfolio. Closing Date: 12 th February 2025 \#LI-NT1 At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.