Location: To be considered for this role, candidate must be based in St. Petersburg/Tampa, Florida

Pagoda Asian Grill is looking for an experienced and driven Director of Operations to lead our fast-casual restaurant business to the next level. In this role, you’ll oversee multi-unit operations, drive strategic initiatives, and ensure our locations deliver top-tier guest experiences while meeting financial and operational goals.

Why Join Us?

At Pagoda Asian Grill, we take pride in offering fresh, flavorful Asian cuisine in a fast-casual setting. We are growing, and we need a passionate, results-driven leader to scale operations, optimize performance, and support our General Managers in delivering excellence every day.

What You’ll Do:

Develop and execute operational strategies that align with our business objectives.

Lead, coach, and mentor General Managers to uphold brand standards and optimize performance.

Drive revenue growth, operational efficiency, and guest satisfaction across multiple locations.

Implement and oversee new service initiatives, menu items, and promotional rollouts.

Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement.

Conduct site audits to ensure compliance with company policies, safety guidelines, and local regulations.

Act as the bridge between corporate leadership and restaurant teams, ensuring clear communication and execution of strategic initiatives.

What We’re Looking For:

5+ years of progressive experience in restaurant or hospitality operations, with at least 3+ years in a multi-unit leadership role (Fast casual experience preferred).

Strong leadership skills with a track record of building and developing high-performing teams.

Strong knowledge in restaurant POS, scheduling software, and inventory management systems.

Proficiency in Microsoft Office Suite with data analytics tools.

Strong analytical and problem-solving abilities; comfortable using data to drive decisions.

Excellent communication and interpersonal skills.

Ability to thrive in a fast-paced, growth-oriented environment.

Must be local to the St. Petersburg/Tampa, Florida area.

Ability to travel approximately 50% of the time to support restaurant locations.

​Benefits:

Health Benefits: We prioritize the health and well-being of our team members. That's why we offer comprehensive medical, dental, and vision plan options, along with other valuable fringe benefits. Eligibility for coverage begins the 1st of the month following date of hire.Paid Time Off Program: We value work-life balance. Full-time Global Support Center team members receive at 20 days per calendar year for sick and vacation time off, based on years of service. The pools of these days off may vary based on states. Paid time off is prorated based on date of hire for all new team members.Paid Holidays: Joining the team at the Global Support Center comes with the added perk of paid holidays. As a full-time team member of the Global Support Center, you’ll enjoy twelve (12) company chosen holidays. Additionally, team members are granted an additional two (2) floating holidays to use as they wish (subject to supervisor’s approval).Lucky Cat Meal Card: We hope you are hungry! All Global Support Center team members are eligible for a Lucky Cat Card that is preloaded with a set dollar amount that can be used in our restaurants each calendar year.

If you’re a strategic operations leader passionate about restaurant excellence and ready to make an impact, we’d love to hear from you! Apply today and help us shape the future of Pagoda Asian Grill.

P.F. Chang's Pay Range (based on experience): $120,000.00 - $140,000.00 / year