Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. Overview Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Director of Outlets to oversee the operations of our outlets team to launch this world-class property. OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet. Our Vision for our team members: Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination Contribute to our distinctive atmosphere and foster your personal and professional growth An individual committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates Why OKANA: Competitive wages People-first culture Health insurance Retirement savings Growth opportunities Paid time off Festive environment Perks & discounts About the role Director of Outlets oversees all grab-n-go outlets that are part of the indoor & outdoor waterpark. This individual reports directly to the Food & Beverage Director and works closely with the Waterpark management team to ensure that guests have a positive waterpark experience. This leadership position is responsible for hiring, training, and coaching the team to deliver excellent customer service. The ideal candidate must have a customer-centric personality and collaborate with the culinary team to exceed food quality and service standards. They will have financial oversight over each outlet, including review of daily revenues and controlling costs to maximize profitability. What you will be doing: Assist in achieving budgeted revenue and labor expenses. Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards. Direct and maintain food handling in compliance with sanitation laws. Ensure compliance with all Pyramid Global Hospitality policies and procedures. Investigate and resolve food quality and service complaints. Maintain work areas clean and organized. Maintain employee appearance standards in the food and beverage department. Maintain procedures for securing money. Maintain procedures for security of all hotel equipment. Manage in compliance with local, state, and federal laws and regulations. Help maximize food and beverage department profitability. Help monitor budget to ensure efficient operation and to ensure expenditures stay within budget limitations. Promote employee empowerment. Maintain high levels of employee satisfaction. Report unsafe conditions immediately. Select, train, supervise, develop, discipline and counsel employees in accordance with Davidson policies and procedures. Complete other duties as assigned by supervisor to include cross training. Implement and maintain local and corporate sales and marketing plans. Perform in the capacity of any position supervised. Respond to all food and beverage-related guest correspondence. Review all daily food specials for presentation, quality and pricing. Conduct or assist in scheduling liquor liability training. Assist managers in lowering attrition. Conduct/attend departmental meetings. Conduct performance appraisals. Help develop short and long term financial operating plans. Implement and maintain incentive programs. Help maintain inventory control (beverages, glass, china, silver, approve orders). Maintain MSDS procedures according to OSHA. Maintain procedures for credit control and handling financial transactions. Menu development – restaurants/lounge concepts. Participate in the development of the annual budget. What you bring to the role: Bachelor’s degree or minimum 4 years’ experience in food and beverage management. Previous experience in high volume multi-unit restaurant and bar environment. Leadership skills coach & mentor the service team. Knowledge of financial reports; ability to develop strategies that support business objectives. Sound time management skills. Read, write and speak English fluently, clear & concise communication skills Ability to train employees in alcohol intervention, food handling, customer service and sanitation certifications. Have or will acquire all required food & beverage certifications. OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. Pyramid Global Hospitality is an Equal Opportunity Employer Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.