Job Description

Experience Level: Experienced Hire

Categories:

Sales & Marketing

Location(s):

7 World Trade Center, 250 Greenwich Street, New York, New York, 10007, US

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Job Summary: The Director of Partner Operations and Enablement will play a pivotal role in developing and executing strategies to optimize our global partner ecosystem. This role focuses on enhancing partner performance, driving operational excellence, and ensuring partners have the necessary tools and knowledge to succeed. The ideal candidate will have a strong background in partner management, operations, and enablement within financial services or tech space.

Key Responsibilities:

Strategic Planning: Develop and implement a comprehensive partner operations and enablement strategy aligned with the company’s global objectives.Operational Excellence: Oversee the operational aspects of the partner program, including onboarding, training, and performance managementTechnology Selection & Implementation: lead the team through a Partner Relationship Management System selection and implementation process working closely with all relevant stakeholders and Business SystemsEnablement Programs: Work with Enablement Team to design and deliver enablement programs that provide partners with the knowledge, skills, and resources needed to effectively sell and support our solutionsCross-Functional Collaboration: Work closely with sales, marketing, product, and customer success teams to ensure a seamless partner experience and drive mutual growthMarket Insights: Stay informed about industry trends, competitive landscape, and emerging technologies to inform partner strategies and initiativesContinuous Improvement: Identify opportunities for process improvements and implement best practices to enhance partner operations and enablementProgram Development: Build, extend, and enhance the Partner Enablement program, ensuring first-year partners engage in onboarding activities within the established timelineContent Management: Facilitate program design reviews and manage the roadmap for partner community content curation, communications, delivery processes, program growth, and scalingStakeholder Engagement: Network with key internal and external stakeholders and monitor industry trends to manage enablement strategy and ongoing program visionMetrics and Reporting: Develop and deliver metrics and reports that show progress against business targets and KPIs, such as partner practice growth and Customer NPS objectivesTeam Management: Oversee and manage the Partner Enablement team, ensuring alignment with the partner experience strategy and initiativesPartner Engagement: Develop and implement programs to enhance partner engagement and loyalty, monitor and analyze partner feedback, and identify areas for improvementTraining and Development: Ensure the training catalog supports the partner journey and accelerates partners' path to revenue

Qualifications:

Education: Bachelor’s degree in Business, Marketing, or a related field; MBA or equivalent advanced degree preferredExperience: 10+ years of experience in partner management, operations, and enablement within the financial services software industry or tech spaceLeadership: Proven track record of leading and developing high-performing teams in a global, matrixed environmentAnalytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-makingTechnical Acumen: Familiarity with financial services software solutions and the ability to understand and articulate technical concepts. Expertise in Salesforce and Google Workspace preferred but not requiredAdaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectivelyProgram/Project Management: Experience in program management, partner programs, enablement, and global program and project delivery for large enterprise technology companiesCollaboration: Demonstrated ability to collaborate across organizations and cross-functional teams to drive successful outcomesOrganizational Skills: Exceptional organizational skills, attention to detail, and time-managementChange Management & Strategic Thinking: Experience with change management and driving process improvement initiatives; Strong strategic and critical thinking

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For US-based roles only: the anticipated hiring base salary range for this position is [[$160,000 - [[$232,000, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.