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Closing Date:

04/07/2025
Type of Position:Management - Operations
Job Type:Regular
Work Shift:

Sponsorship Available:

No
Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

Health: Medical, Dental and Vision plans available for qualifying staff and familyHoliday, Vacation and Sick LeaveEducation discount for staff and dependents (undergraduate only)Retirement: Up to 10% matched contribution from UAMSBasic Life Insurance up to $50,000Career Training and Educational OpportunitiesMerchant DiscountsConcierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:ICE | CORE PA Patient Access

Department's Website:

Summary of Job Duties:The Director of Patient Access will direct and oversee the coordination of activities of subordinate staff to create an environment of excellent customer service and identify opportunities to improve overall departmental operations. Reporting to the Senior Director of Patient Access, the Director will set goals, priorities, and performance standards for patient access functions across the organization.

The Director is responsible for all aspects of daily operations, supervising the activities of patient access staff working in a clinic setting to ensure efficient and accurate registration occurs. The incumbent will monitor customer service and collaborates regularly with patient access, revenue cycle and service line leadership to ensure the highest quality services are provided consistently to all patients and families. The Director facilitates the operations of assigned workflows which include check-in/-out, surgical admissions, scheduling return and procedural appointments, referrals, reschedules, MyChart, access and billing work queues, etc. The Director assists with the testing, management and/or monitoring of workflows within UAMS electronic systems to ensure maximum productivity. In concert with direct reports, ensures that daily patient access operations are monitored for both quality and productivity. Displays exceptional leadership, supervisory, communication, interpersonal and collaborative skill. By collaborating with other operational areas and ensuring accurate and timely input of patient demographic and insurance information, this position supports a cohesive and efficient revenue cycle.
Qualifications:

Minimum Qualifications:

Bachelor's degree in healthcare, business or related field PLUS five (5) years of experience in healthcare registration and/or healthcare billing with progressive advancement and increasing responsibility including five (5) years of management or leadership experience.

Knowledge, Skills and Abilities:

Proven leadership and staff management abilities, critical thinker, ability to identify problems and provide solutions with minimum input from management, excellent customer service skills, and analytic skills. 

Ability to perform multiple tasks with constant interruptions.

Excellent interpersonal abilities, as well as written and verbal communication skills.

Preferred Experience:

Experience with Epic and Workday.

Leadership experience in patient access.

Management in a healthcare setting.

Additional Information:

Responsibilities:

Plan, oversee, and delegate work effectively across assigned functional areas. 

Establish and meet performance targets that meet the organization’s financial, quality and service needs; support UAMS Finance mission by creating an environment conducive to the highest quality work, identifying/recognizing top tier performers, and recruiting/retaining an exceptional workforce; establish performance standards within the ICE CORE Patient Access standards. 

Identify relevant trends by reviewing available reports and initiate process improvement activity when warranted; recommend and lead continual process improvement activities to ensure excellence in clinic operations; accept ownership for initiating new or enhanced process improvement projects once sanctioned by the Chief Clinical Access Officer (CCAO); ensure departmental, ICE and campus policies are followed within the unit.

Responsible for staff hiring, new employee on-boarding, employee evaluations, annual training, staff development, and employee coaching and progressive discipline when necessary; promotes teamwork and role models the core concepts of Patient and Family Centered Care.

Manage the review of all assigned patient complaints submitted via patient satisfaction surveys and actively seek resolution and/or service recovery with appropriate manager.

Effectively utilizes staff, space, and supplies within budgetary restraints.

Demonstrate knowledge of individual responsibility and ensure staff preparedness following established Joint Commission standards and facility safety and emergency preparedness standards. 

Works closely with information technology services to develop and maintain systems and applications used across all areas of responsibility. 

Helps manage relationships with vendors responsible for systems and processes associated with the patient access department.

Direct staff to follow institutional, state, and federal technology laws and regulations/guidance in regard to all technology, telecommunications, and process systems.

Recommend improvement processes in all technology areas and monitor to ensure successful implementation of systems/processes.

Provides assistance, coordination and education on revenue integrity related issues to system leaders.

Reviews patient access policies on a regular basis and makes updates as needed – focusing on continuous process improvement. 

Creates and implements methodologies to measure and improve customer satisfaction. 

Performs other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Proof of Veteran Status, Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking
Frequent Physical Activity:Feeling, Grasping, Reaching, Standing, Walking
Occasional Physical Activity:Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping
Benefits Eligible:Yes