**Description** This position is incentive eligible. **Introduction** Do you have the career opportunities as a(an) Director of PBX you want with your current employer? We have an exciting opportunity for you to join Methodist Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare. **Benefits** Methodist Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Director of PBX where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! **Job Summary and Qualifications** We are seeking a Director of PBX for **Methodist Healthcare System** who plans, directs, and manages operations of the System PBX and Physicians Answering Group Exchange (P.A.G.E); manages department staff, budget, and equipment and evaluates delivery of services to both internal and external customers. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now! **What You Will Do In Your Role:** + Manages the Communications Operators and provides them with the support, training and tools necessary for them to achieve their job and meet the department’s quality of service goals. Develops the Communications Operators through feedbacks, coaching and mentoring. Manages the daily operations regarding staffing and scheduling. + Identifies and evaluates emerging technical and customer issues, executes problem resolution and follow-up with the customer to ensure customer satisfaction. + Ensures all physicians utilizing P.A.G.E. have a valid contract for our services. Coordinates with Physician’s and their offices to ensure that their needs are met. Works with Legal, Compliance, Physician Liaisons and Accounting on Physician’s Answering Group Exchange processes and contracts. Conducts 3rd party market analysis on other Physician’s Answering Group Exchange to assure P.A.G.E.’s pricing and services are competitive with market. + Plans, prepares, and administers annual budget. Monitors budget monthly to assure department stays within set budget. + Works with managers, directors and senior leadership throughout the system to ensure that the needs of the client organization have been met. + Actively seeks ways to enhance the direction of the Communications department services to improve the overall quality of service to all MHS departments. Remains proficient with technology and employ new technology wherever possible to decrease operating expenses and maximize efficiency and quality of services. **What qualifications you will need:** + High School Diploma or GED. + Five years of management experience in a similar position. Methodist Healthcare is recognized as the most respected and preferred healthcare provider in the South Texas region. As San Antonio’s second largest private employer, we employ more than 11,000 individuals, including 2,700 physicians in all specialties. Methodist Healthcare is a 50-50 co-ownership between Methodist Healthcare Ministries of South Texas, Inc. and HCA Healthcare. Since 1963, our commitment has never wavered in consistently improving the health and wellness of our community by “Serving Humanity to Honor God.” Our network of greater San Antonio hospitals (https://sahealth.com/locations/) includes nine acute care facilities: Methodist Hospital, Methodist Children's Hospital, Methodist Hospital Ambulatory Surgery, Methodist Hospital Metropolitan, Methodist Hospital Northeast, Methodist Hospital South, Methodist Hospital Specialty and Transplant, Methodist Hospital Stone Oak and Methodist Hospital Texsan. We also offer 4 freestanding emergency centers in Boerne, Converse, Westover Hills, and the Quarry. At each of our facilities, we offer an outstanding selection of doctors, healthcare professionals, equipment and health services from wellness events to transplant services, pediatrics, dermatology, cardiology, oncology and a complete range of other medical services. For more information, please visit our website at www.sahealth.com . HCA Healthcare (Corporate) (https://careers.hcahealthcare.com/pages/corporate) , based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled **resources and opportunities** to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and **career advancement opportunities** , every person has a solid foundation for success. Nashville is also home to our **Executive Development Program** , where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Director of PBX opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!** We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.