Director of Performance Improvement Print (https://www.governmentjobs.com/careers/detroit/jobs/newprint/4799006) Apply  Director of Performance Improvement Salary $10,000.00 - $200,000.00 Annually Location Michigan, MI Job Type Appointed-Directors-Discretion of Mayor/Leg Body Job Number 20253DPI Department Off Chf Financial Officer Division OCFO Administration Opening Date 01/22/2025 Bargaining Unit 9000-Non Union Salary Regular Service General + Description + Benefits + Questions Description The Director of Performance Improvement leads a team of five Performance Improvement specialists who drive process improvement in City government by leading improvement projects in collaboration with City departments and training City staff on Lean strategies. Ultimately, the team’s work improves City services for residents, businesses, and internal government operations and is a critical component of the Mayor’s strategy to enhance quality of life and grow the City. The Director of Performance Improvement is expected to provide both strategic vision and technical support for the team. The Director will develop and implement the team’s strategy, prioritize the team’s efforts and advise on projects to pursue, and support process improvement across the City. The Director is also expected to support the team’s analytical, research, and evaluation work; advise on application of Lean principles or techniques; directly lead selected improvement projects; and ensure the Lean team operates to a high standard for quality and timely progress. The ideal candidate will bring extensive experience with data-driven process improvements in a government context; be able to think strategically and prioritize, while also getting into the details of processes as needed; be able to navigate and drive progress in a complex organizational environment; and finally have exceptional emotional intelligence, communication skills, and leadership ability to grow a team with a strong culture. Examples of Duties + Develop and communicate the continuous improvement vision , goals, and strategic direction aligned with Mayor priorities. + Serve as a trusted advisor to leadership within the OCFO and other Departments across the City in continuous improvement and change management efforts. + Liaise with external partners and resources to glean applicable resources and practices to enhance City of Detroit continuous improvement practices and represent the City of Detroit’s Performance Improvement Department and efforts externally. + Lead a selective number of process improvement/redesign projects across functions and departments. + Coach a selective number of Green Belt and/or Black Belt candidates directly. + Manage recruiting, hiring, onboarding, training, developing, support, offboarding for management, supervisory, and nonsupervisory positions ; support management with selections for supervisor and professional level positions. + Conduct regular check-ins and performance reviews with subordinates, providing an opportunity to give and receive feedback on a regular basis. + Manage Continuous Improvement Department budget and talent resources. + Manage the portfolio of process improvement work across the team and the City, scope improvement projects from Department and City executives, as well as measure and manage Performance Improvement Department capacity to distribute workload. + Develop and maintain performance measures for coaching and direct improvement projects. + Systematize, standardize, and templatize staff policies, training tools and expected process improvement deliverable templates, including SOPs and work instructions as needed, to provide the same baseline to staff and be able to replicate team best practices across projects. Consulting specialists on training needs as needed . + Lead implementation of new tools and systems among the team, Green Belts, and Black Belts. + Grow relationships with City leadership to understand their internal department needs and the needs that they hear directly from residents, to identify opportunities to provide the most helpful support. Minimum Qualifications Qualifications (required): + Bachelor's degree from an accredited college or university, with major course of work in business administration, public administration, public policy, economics, finance, accounting, urban studies, information technology, or a closely related field. Master's degree, preferred. + Minimum of five (5) years experience is required to include at least four (4) years of professional experience in process optimization, operations, or c ontinual improvement process of financial and operational data and/or systems AND one (1) year experience in a supervisory capacity over professional level staff. + Lean Six Sigma Black Belt certification with extensive enterprise project experience . + Advanced knowledge of Excel, Tableau, Smartsheet, Minitab, R. EMPLOYMENT BENEFITS The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following: HEALTH + Medical - Eligible for hospital, surgical, and prescription drug benefits. + Dental + Vision INSURANCE + Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent. + Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement. PAID TIME OFF + Sick Leave + Vacation + Holidays OTHER LEAVE BENEFITS The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave, RETIREMENT BENEFITS City Employees Retirement System As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after: • Completion of thirty (30) years of service; - At age sixty (60) if you have at least ten (10) years of service, or - At age sixty-five (65) with eight (8) years of service. • In the event of disability, other eligibility rules apply); - An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service; • Employees are vested after ten (10) years of service, regardless of age. ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions. Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit. 01 Please indicate your highest level of education completed + High School Diploma/GED + Associate's Degree + Bachelor's Degree + Master's Degree + PhD/J.D. + No Education experience 02 Which of the following best describes your possession of a Six Sigma certification? + I have a Six Sigma Green Belt certification or higher (e.g., Black Belt, Master Black Belt) + I have a Six Sigma Yellow Belt certification + I do not currently have a Six Sigma certification, but I am in the process of obtaining one + I do not have a Six Sigma certification 03 Please indicate your years of professional experience in process optimization, operations, or continual improvement process of financial and operational data and/or systems? + None + 1-2 years + 3-4 years + 5 or more years 04 Please indicate your years of experience executing and teaching pivot tables, v-lookups, index match, data visualizations, or related advanced data analysis and communication tools.? + None + 1 year + 2-3 years + 4-5 years + 6 or more years 05 Select the level that best represents your experience and knowledge of statistical analysis software such as Excel, Tableau, and Smartsheet. + None + Entry level + Working level + Expert level 06 Describe your experience applying Six Sigma methodologies to drive data-informed process improvements within a complex organizational setting. Required Question Employer City of Detroit Address Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226 Website http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job Apply Please verify your email address Verify Email