Director of Property Management Systems, Rochester, NY Rochester, NY (http://maps.google.com/maps?q=1000+University+Ave.+Suite+500+Rochester+NY+USA+14607) • Corporate-Compliance Job Type Full-time Description About Conifer: Conifer Realty, LLC is a dynamic, vertically integrated organization that creates and manages high-quality affordable and work-force housing. Conifer is devoted to growth, to innovation and being a best -in -class developer. Visit Conifer's website to understand our history, mission, and values at link:https://coniferllc.com/ OVERVIEW: The Director of Property Management Systems manages Conifer’s Yardi property management systems, integrations and end users in accordance with Conifer’s policies and practices. The prominent focus of the role will be on managing the infrastructure, strategic initiatives, oversight and performance of Yardi systems maintenance, upgrades, architecture, security, and governance. The role is responsible for management of the Property Management - Yardi team, the Yardi, property service desk, troubleshooting issues in utilizing the ticketing system in a timely and appropriate manner. Vendor management, staff management and coordinating with VP of Compliance and SVP of Information Technology as needed, managing capital programs, performing, monitoring, and managing toward service level agreements defined and administered within the department, managing personnel toward assigned objectives and adherence to Conifer policies. This position requires the ability to learn and adapt quickly to new environments and projects entailing a variety of job activities. Client interaction will be required routinely, the ability to interact with clients in a professional manner. RESPONSIBILITIES: •Strategic oversite of the Yardi property management system, ensuring accuracy of property set ups •Maintaining the system so it operates optimally for site staff and internal clients •Providing solutions for Conifer and strategic guidance to enhance the Yardi product to better serve the needs and objectives of Conifer •Manage Operational Support SLAs for the department, staff, vendors and ensuring service desk adheres toward these standards •Review software and related configurations to ensure they are to Conifer standards. Ensuring assets are protected in coordination with Governance and Programs •Coordinate work with external service providers related to assigned tasks •Other Yardi software related tasks, projects as needed or assigned EDUCATION/CERTIFICATIONS • Work experience or education equivalent to an associate or bachelor’s degree. •Certifications and mid-high level affordable housing knowledge required: COS, BOS, TCS, STAR, COSA, C3P • Mid-level or above accounting knowledge • SQL basic knowledge TECHNICAL EXPERIENCE • 10+ years working in an affordable housing management software such as Yardi, RealPage, MRI or similar • 5+ years Yardi administrator experience a must • Experience working in Freshservice or other ticketing system • Experience with implementation of Affordable Rent Cafe • Familiarity working with 3rd party software vendors and consultants ADDITIONAL EXPERIENCE • Familiarity with project management principles and planning, Information Technology Infrastructure Library (ITIL) principles, and business process improvement methodologies a plus. • Past experience and a thorough understanding of information technology best practices and procedures with ability to effectively coach, mentor and communicate with end-users and other helpdesk personnel. Conifer Realty is a professional, service-oriented organization offering a competitive salary commensurate with experience, along with excellent benefits that include ongoing training, promotion from within, paid holidays, paid time off (PTO); 401K with company match; medical, HSA, dependent care Flex account, dental, vision; company-paid life, short and long-term disability insurances; and a wellness program. The salary for this position is $100,000-$120,000. The actual compensation may vary depending on a wide range of factors, including experience, skills, qualifications, certifications, location, etc. This range does not include additional forms of compensation such as bonuses. APPLY TODAY via our website link: http://www.careersatconifer.comto complete our application process and attach your resume. You will hear directly from the hiring manager on next steps in the process. Thank you for your interest in joining the Conifer Team! Conifer Realty LLC is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran. Salary Description $100,000-$120,000