Why join us? 

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

The Director of Quality will be responsible for implementing the quality program for all operations and product within the given region.  This position will provide governance over the quality standards, assurance protocols and performance measures while assuring that customer requirements and product specifications are met for its supporting sites and products.  In addition, the role will provide leadership, communication, and coordination to ensure that the operations are held accountable for the quality of products and maintaining an excellent reputation with our customers by ensuring that all products are delivered with the highest possible defect free quality.  

ESSENTIAL FUNCTIONS

Ensures quality across given region and tracks customer quality KPI progress and plans  Develops regional plans and objectives that align with strategic plans of the corporate quality team.Analyzes data and disseminates trends to enable Root Cause Analysis and identify process improvement opportunitiesLead and manage the response to customer product issues within regionParticipates in customer sales visits and installation audits to drive improvement where applicableManage and maintain the implementation of corporate quality tools and systems for given regionCoordinates with various internal teams to drive actionsLeads, coaches, and mentors assigned teams and individualsMaintains quality assurance staff by recruiting, selecting, orienting, and developing employees.Ensure there are clear standards in place for product quality assessments and team members are skilled to judgeWorks closely with operations leadership to achieve a customer-first quality culture with built-in quality principlesEnsures regional Quality Systems Management compliance.  Collaborate in the implementation of continuous improvement tools in order to improve processes. Ensure all product is consistently manufactured to company quality standards and that all regional operating procedures are complete, accurate, and conform to ISO9001Participates in the vision-setting and strategic objective planning for the quality organizationAchieve exceptional levels of associate engagement through regular and open communication, two-way feedback at all levels, and an environment where issues can be openly raised and positively received at all levels of leadership. Ensure consistent and high-level associate experience is achieved across the allocated facilitiesDevelop and manage a strong team who is customer focused and able to work within both local legal requirements and MillerKnoll company culture.Work effectively with supporting operational leadership and corporate quality teams to deliver the overall functional goalsPerforms additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

 Bachelor's Degree preferably in a technical discipline. Significant operational experience may be considered in lieu of a degree

 Minimum of 7 years experience within quality function

 Minimum of 5 years of leadership experience

 Working knowledge of quality system processes (current examples include ISO9001, PPAP, etc)

Skills and Abilities

Demonstrated success in creating and maintaining a culture of quality in a team environment

Proven history of managing quality requirements

Knowledgeable and experienced in performing internal and external quality audits.

Knowledgeable and experienced in planning, coordinating, and leading QMS management reviews.

Create and communicate an overall vision for quality within the company, setting goals and recommending organizational changes to achieve these goals.

Create an environment conducive to continuous quality improvement and implement systems to nurture quality excellence.

Proven history of successfully driving key projects and ability to execute tactically.

Proven leadership ability with a prominent level of integrity, and the willingness to accept responsibility and make decisions for expedient problem resolution.

Successful experience with change management principles and demonstrated ability to implement and follow-thru

Strong relationship and consensus building skills necessary to manage projects in a complex supply chain environment.

Demonstrated expert communication skills, e.g. verbal, written, interpersonal and ability to apply skills to influence activities and decisions.

Demonstrated excellent coaching, mentoring, and people development skills.

Flexible and able to travel – both within the USA and globally up to 30% of the time.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  careers_help@millerknoll.com.