Essential Functions:

Assess and correct customer issues and complaints relating to quality, productivity and performance Assess, analyze, and improve all aspects of quality control functions of the contracts Initiate, implement, and track on-going companywide quality improvement activities (Green Seal, CIMS-GB, PMPs, Lean Sig Sigma, etc.) Supervises corporate quality assurance staff Coordinate technical and performance training for staff, site managers and quality assurance personnel to ensure high productivity and integrity of Quality programs and SOPs Create quality plans for QA personnel and for Project Managers for process improvement in accordance with ISSA, CMI and other industry standards or Government SOWs/PWSs Perform inspections and internal technical/operational assessments to ensure a continuous improvement process is provided and work is being performed based on PWS/SOW/contract requirements Oversee and maintain a quality control training program Develop and analyze statistical data to determine standards and to establish quality of service Develop improvement plans and procedures to ensure return to quality activities Follow-up on quality corrective action issues and training Reviews contracts to ensure the fulfillment of contract terms and conditions according to federal policies, regulations and legislation including, but not limited to, the Federal Acquisition Regulations (FAR) and its Agency supplements in support of Quality Performance As required, represent the organization in dealing with the government, Source America and other public and private organizations, individuals, and the public as needed/required Prepare or supervise the preparation of a wide range of reports Comply with and ensure staff compliance with all building and security requirements Ensure a high level of internal and external customer service and customer satisfaction

Secondary Functions:

Communicate regularly with QC personnel to determine opportunities for improvement and plans Assist Contract Administrators and Project Managers in solving quality issues Create and maintain written quality policies, procedures, and protocols Collaborate with operations management to ensure quality standards are met; advise of deficiencies and ensure staff is trained on quality procedures Maintain a file of inspection reports and corrective actions as well as other required records Review proposal development and integration activities Record and manage special project issues and escalate when necessary Assume other duties, responsibilities and special projects as required

              *Duties, responsibilities, and tasks may change at any time with or without notice

Other requirements:

Valid driver’s license from state of residence and ability to drive

Education:

Knowledge of green cleaning principles and CIMS certification requirements Knowledge of electronic tracking systems Knowledge of regulatory standards, custodial standards, and Total Facility Management

Experience:

Ten plus years of experience at management level Demonstrated skills in contract development and agency administration Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications Demonstrated ability and knowledge of quality control and process improvement procedures

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

Medical, Dental, and Vision Insurance Flexible Spending Accounts Life Insurance Disability Insurance Paid Time Off 403(b) with Company Match Transportation Subsidy Employee Recognition Programs Referral Bonus opportunities And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

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