POSITION SUMMARY
The Director of Health Information Systems and Quality Improvement serves as a transformational leader responsible for advancing NAHC's healthy equity, quality of service, safety, experience, and affordability initiatives across all clinical service lines. This executive position leads continuous quality improvement efforts while providing comprehensive oversight of the Health Information Systems (HIS) team. The role encompasses strategic direction of all clinical departments (medical, dental, and behavioral health) and management of NAHC's integrated health information systems (Epic, Dentrix, Relevant, WellApp text, etc.), ensuring excellence in care delivery for NAHC Members and the communities we serve. This position is crucial in advancing the organization's mission of providing exceptional care to underserved populations while meeting NAHC’s requirements and quality benchmarks.

The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).

DUTIES AND RESPONSIBILITIES
Strategic Quality Improvement Leadership
1. Provide executive leadership in quality improvement strategies across medical, dental, and behavioral health departments
2. Lead organization-wide quality improvement initiatives to enhance clinical care, patient safety, member experience, and operational efficiency
3. Redesign and direct the Health Information Systems (HIS) team to optimize performance and drive innovation
4. Partner with agency executives and directors to ensure data integrity, utilization, and reporting excellence
5. Drive affordability initiatives while maintaining highest quality standards
6. Development and implementation of value-based care initiatives and quality improvement incentive programs
7. Establish and manage strategic partnerships with external healthcare entities
8. Oversee quality-based contractual requirements with health plans
9. Drive innovation in care delivery models and technology integration
10. Lead change management initiatives across the organization

Health Information Systems Management
1. Oversee comprehensive management of all NAHC health information systems: Epic Electronic Health Record, Dentrix dental management system, Relevant data analytics platform, WellApp text communication system, and Additional clinical and operational systems
2. Direct system integrations, upgrades, and optimizations
3. Lead technical innovation initiatives to enhance care delivery
4. Support agency-wide reporting needs through advanced programming in SQL, Relevant, and other languages

Quality Improvement and Performance Excellence
1. Process Improvement: They focus on identifying areas for improvement within healthcare services (e.g., patient care processes, clinical workflows, clinical administrative procedures) and guide teams in optimizing those processes.
2. Design, implement and monitor comprehensive quality improvement programs
3. Lead quality assurance initiatives across all clinical departments
4. Direct patient safety and risk management programs
5. Manage performance improvement projects and outcomes measurement
6. Manage quality-based incentive programs and pay-for-performance initiatives

Data Analytics and Reporting
1. Ensure data integrity across all health information systems
2. Direct development of clinical and operational dashboards
3. Lead predictive analytics initiatives
Oversee reporting for: UDS requirements, HEDIS measures, Managed care contracts, Grant requirements, and Operational metrics
4. Oversee creation and maintenance of executive dashboards
5. Direct predictive analytics initiatives for population health

Regulatory Compliance & Accreditation
1. Oversee regulatory compliance and accreditation efforts, not limited to HRSA compliance program requirements
2. Lead Patient-Centered Medical Home (PCMH) model recognition and maintenance efforts
3. Manage accreditation processes and continuous compliance
4. Ensure adherence to federal, state, and local regulations
5. Oversee quality-related audit responses and improvement plans

Team Leadership
1. Build and develop high-performing HIS and Quality Improvement (QI) teams
2. Provide mentorship and professional development opportunities
3. Model and drive a culture of continuous learning, thus empowering staff for continuous improvements and innovation
4. Direct staff training and competency programs