Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.
Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.
Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.
OverviewThe Director of Recreation is responsible for assisting in the overall operations of the health/fitness center, pool and booking of cabanas including maintaining high standards in club services, pool services and operations, maximizing profitability, increasing sales/memberships and increasing Medallia scores for FIT Waikiki and Pool experience.
Responsibilities Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.Maintain and provide ideas to increase health and fitness revenue.Maintain and provide ideas to increase Cabana revenue.Ensure cost of goods and profit margins are maintained and/or exceeded.Monitor and manage pool cabana and lounge chair rentals through Resort PassMonitor and control departmental expenses and payroll.Ensure all invoices are paid in a timely manner; document all payments. Oversee hiring, training, supervision and evaluation of all health and fitness staff and Pool attendants, with assistance of supervisors when appropriate.Ensure and drive overall associate engagement.Ensure overall member satisfaction.Ensure overall pool experience satisfaction. Create Pool and FIT Activations Create and coordinate pool deck programming. Participate in the development of the health and fitness and recreations operating budget.Maintain communication with all departments of the hotel.Guide and supervise the on-going training program.Maintain knowledge and understanding of each program area and see that programs are continually updated.Research and develop new health and fitness treatments and programs to create new packages.Develop new programs to create an elevated pool experience. Perform duties of reception, health and fitness attendant, pool attendant and sales clerk. Ensure procedures and quality standards are met.Conduct regular health and fitness and pool attendant staff meetings for the purpose of informing, training and inspiring staff.Monitor and maintain the highest level of cleanliness and orderliness of the health and fitness along with the pool facility.Oversee the scheduling of all health and fitness services and pool attendants.Oversee all staff retailing and customer education for product and gift items.Oversee special events, promotions and new launches.Perform daily cash drops according to Highgate Hotel policy.Sign off on all employee time sheets for accuracy.Oversee all aspects of POS system, including verification of correct daily billing via shift end reports.Oversee health and fitness physical plant to ensure facilities and equipment are in proper condition and good working order.Oversee and ensure the pool, cabanas and pool chairs are well maintained and in working order.Assist in ordering equipment and supplies and maintain inventory control for all health and fitness areas along with pool.Assist in planning and coordination of evening seminars/presentations for guests on health and fitness related topics.Assist in reconciliation of monthly general ledger and income statements.Recommend special projects/promotions and execute them as directed by the Director of Operations.Perform daily walk-through inspections and weekly written inspections and follow-up.Ensure quarterly written maintenance inspections.Conduct monthly staff meetings.Oversee training of all health and fitness employees and pool attendants.Purchase monthly sundries.Oversee health and fitness newsletter and marketing collateral production.Answer all guest/member complaints and suggestions.Coach, counsel and conduct performance appraisals for employees.Enforce all health and fitness and hotel policies.Attend all member functions.Participate in Public Relations events as needed. Qualifications 4-year college degree required. Prior Health and Fitness experience preferred.Prior customer service experience required, preferably in the Hospitality field.4 years Front Desk or office supervisory experience required.Sales experience or retail training a plus.Strong skills in Microsoft Office required.Knowledge of the following: building budgets; analyzing income statements; fitness prescription, front desk operation, club maintenance and housekeeping.Flexible and long hours sometimes required.Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Participate in M.O.D. coverage as required.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, including wearing nametags.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.Must be able to maintain confidentiality of information.Perform other duties as requested by management.Maintain a warm and friendly demeanor at all times.Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a health and fitness employee during a shift.
Salary Range: $85,000.00 - $90,000.000 per year
Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.