About The Role POSITION SUMMARY Assists the President in the management of bank division Operations and Retail Services. Oversees multiple departments, including BSA, Operation Services, Treasury Management, Branch Administration, Retail Services, Facilities and serves as the Bank Security Coordinator. MAJOR DUTIES & RESPONSIBILITIES Leads and directs the management teams of multiple core departments within Operations and Retail to accomplish annual goals. Assesses workflow and structure to implement efficiencies with personnel, customer service and sales. Manages direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including (but not limited to): hiring, monitoring staff performance, professional development, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and procedures. Monitors the department capital expenditure and budgeting activities. Participates in the planning, development, implementation and evaluation of strategic business and performance goals of multiple report departments. Coordinates activities in accordance with established policies and procedures. Formulates and recommends operating processes and objectives or changes in existing processes and objectives; ensures compliance with and implementation of approved GBCI policies and objectives and division process guides. Adheres to all GBCI policies and procedures Responsible for BSA duties distributed to divisions as well as with CBSAT on centralized functions. Interacts and cooperates with and assists the Corporate BSA Team (CBSAT) in the performance of all functions necessary to maintain compliance with the Bank Secrecy Act, Anti Money Laundering and 0FAC requirements. Complies with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Works with law enforcement agencies preventing fraud losses to customers and bank. Provide resources for law enforcement and staff analyzing fraud situations. Confidential time sensitive investigations and security video review. Works closely with GBCI Centralized Fraud department. Manages vendor relationships to provide security functions such as Fed cash delivery, ATM fills, security video systems, alarms, access control to protect facilities and ATMs. Oversees Security functions including but not limited to: Develop, maintain, and implement Glacier Bank’s Security Policy. Maintains Business Continuity Plan. Actively manages an effective marketing plan for deposit growth and fee generation. Actively build a sales culture environment emphasizing complete Relationship Banking. Responsible for CRA duties distributed to divisions. Maintains an understanding and working knowledge of GBCI CRA Program. Tracks the Division’s CRA goals and results. Analyzes deposit interest rate environment and provides recommendations for ALCO committee. Oversees division High Performance Growth (HPG) program. About You MINIMUM QUALIFICATIONS: Education and Experience: Ten or more years of similar or related experience, including time spent in preparatory positions. Combination of education and experience equivalent to a Bachelor degree in business, finance, marketing or related field. Knowledge, Skill, Ability (Other Skills): Familiarity with all areas of consumer compliance, core processing systems, the Bank Secrecy Act, Anti-Money Laundering regulations, and the Gramm-Leach-Bliley Act. The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position. Proficiency in Excel and Microsoft Word JHA Silverlake experience preferred Strong customer service and interpersonal skills Strong verbal and written communication skills Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include lifting up to 10 lbs. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. Working conditions: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental Requirements: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.