Targeted Application Deadline: 11/29/2024 Salary Range $70,000-$92,000 + Bonus eligible Relocation Assistance Available Expected fill date 12/13/2024 This is an exempt position and will be paid on a salaried basis in accordance with state and federal law. Education and Experience + 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4years’ experiencein the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR + 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2years’ experiencein the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. **CORE WORK ACTIVITIES** + Managing Profitability + Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. + Analyzes service issues and identifiestrends. + Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. + Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. Managing Revenue Goals + Monitors Rooms operations sales performance against budget. + Reviews reports and financial statements to determine Rooms operations performance against budget. + Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. + Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.Leading Operations and Department Teams. + Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams. + Develops systems to enable employees to understand guest satisfaction results. + Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience + Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. + Responds to and handles guest problems and complaints. + Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. + Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities + Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. + Ensures employees are treated fairly and equitably. + Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). + Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. + Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. + Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. + Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns. + Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. + Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. + Champions change,ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. LI-MM1 We are committed to providing associates with benefits including: + Medical/Dental/Vision Insurance (HSA & FSA available) + Paid Time Off + Paid Sick Leave per Colorado law + Paid Holidays/Paid Floating Personal Days + 401(k) Retirement Savings Plan + Employee Stock Purchase Plan + Group Life/Disability Insurance + Tuition Reimbursement + Employee Assistance Program + Travel Discounts, including a family and friends’ rate Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture