A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Description

Job Specific

Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standardsEnsure delivery of quality security services to guests and hotel staff in a friendly and professional mannerDirect and maintain continuous physical property rounds by Security personnelSet and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest roomsResolve, document, and track all security related issues or problemsInteract and coordinate activities with Risk ManagementRespond to all general liability insurance claimsChair property Safety Committee and coordinate all monthly safety meetingsDirect the development of hotel safety incentive/loss prevention programDevelop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secureCoordinate the timely preparation of all Security logs, shift reports, and other permanent recordsMaintain driver’s list of hotel employees who are approved to operate company vehiclesReview all reports regularly for completeness and accuracyEvaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.Compile monthly reports and forward to corporate officeInform General Manager of all matters concerning safety and securityPrepare annual department budget and manage department costs, updating the budget if operational forecasts change significantlyProduce weekly schedulesDevelop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire proceduresWork with hotel department managers to coordinate hotel safety programWork with department managers to develop customized work area safety sheetsMaintain adherence to Bloodborne Pathogen Exposure Control program.  Train personnel regarding policies and procedures.  Have appropriate equipment located at hotel.Set and maintain standards for all investigationsConduct detailed investigations into work-related injuriesResponsible for the search, storage and return of all lost and found itemsMaintain and update master files of all MSDS information for all hotel departments.  Ensure that all departments have correct information accessible to staff.Conduct an annual inventory of all chemicals used by all departments in the hotelInstruct and supervise new Security personnel during their first few months of employmentConduct in-service training, including distribution of information pertaining to all matters of general interest and policyWhenever feasible, rotate job assignments to expand each Security Officer’s experience and understanding of various safety functionsCoordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employeesOversee TIPS and first-aid training of all Security officersOversee scheduling of all Security personnelDevelop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of informationNetwork with other local hotel Security Directors to discuss security related issuesDevelop and supervise key control program, including master key distribution list, control of key blank purchases, and key productionDevelop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of systemDevelop and maintain all alarm systems, including cashier’s hold-up button, accountant’s safe, and fire alarmsMaintain CCTV security system and radio and paging equipmentDevelop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar informationMaintain comparison statistics:Room lossesTotal number of incidentsNumber of employee accidents and resultant cost in terms of money and lost workNumber of guest accidentsProvide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures)Coordinate random bag and locker checks as necessaryReview/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelinesOther duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards•  Complies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards

Qualifications

Excellent communication skills - oral and writtenOutstanding organization, planning, and leadership skillsThorough knowledge of OSHA regulationsThorough knowledge of all local, state, and federal laws pertaining to the activities of security personnelAble to make decisions on imperfect informationAgility in multi-taskingBias toward actionStrong investigative skillsAble to work a flexible schedule, including weekends and holidays

Education: 

Bachelor degree in related field

Experience: 

Minimum five years experience as a hotel Director of Security or five years law enforcement management experience