Summary: Responsible for the operational direction, administration, and coordination of all activities of the Security department. Supervise assigned staff in accordance with the departmental table of organization and works with interdepartmental personnel and department management to ensure the operational effectiveness of the department’s cost of operations, performance standards, and guest experiences. Ensures standards of service are met. Also performs the duties of a Security Operations Shift Manager on the assigned shift. Reports to the property General Manager.

 

Essential Functions and Responsibilities

Responsible for hiring, training, supervising, developing, and disciplining department management staff and all Security department staff on the assigned shift Develops and implements operational plans for the department. Devises strategies to improve service. Responsible for monitoring and controlling labor within the department.  Ensures adequate security coverage througout the property based on business demands Works on special projects as assigned by the Corporate Vice President of Security & Surveillance and/or the property General Manager Assists property General Manager and Corporate Vice President of Security & Surveillance with formulating the annual operating budgets for the operation; development and implementation of action plans to achieve established departmental goals Ensure officers on all shifts remain up to date with all required departmental training; provide notification to officers of upcoming expiration dates of training certifications Reviews departmental reports, addressing potential conflicts and/or misinformation Authorizes security clearance and/or access to sensitive areas of the property Assist guests and employees with escalated security questions, concerns, or complaints Maintains good working relationships with various members of the business community (i.e., Nevada Gaming Commission, Police Department, Sheriff’s Department, Fire Department, etc.) Routinely tours and inspects the property, identifying potential safety hazards, and reporting same to the appropriate person, for proper resolution Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position Perform other duties as assigned