About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

The role of the Director of Security

Their duty is to manage and supervise the day-to-day security force of the property to ensure the safety and security of all guests, personnel and property. Train, schedule, discipline and direct security personnel in all aspects of security policies and procedures. Design and implement preventive safety and security programs and work to prevent situations that could jeopardize the reputation of the hotel.

Document all incidents occurring at the resort in connection with crime, subversions, potential liabilities and insurance requirements. And in documenting such activities remain objective and write comprehensive reports in an attempt to prevent situations that could jeopardize the reputation of the resort. Guide hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters. 

Take responsibility for all training related to the hotel's emergency procedures and conduct biannual Fire Drills.  Control the key, lock system, alarm system, and fire protection system. Chair the Health and Safety Committees in the hotel. Conduct and/ or organize Hazard Communication and Blood Bourne Pathogen training classes. Perform other tasks or projects as assigned by hotel management and staff. Coordinate movements of VIP guests and act as liaison for the hotel with group security contacts. Manage security requests and contract security bookings for clients. Remain informed of current Federal and local laws and regulations as they relate to the hotel, particularly in areas of guest, patron and employee rights. Physical job requirements will include lifting, pushing, pulling, carrying, bending, kneeling and walking. Mobility to move throughout the hotel is required to monitor the safety of guests and employees. 

Preferred Qualifications + Experience:

College degree preferred, equivalent work experience required. 

Minimum of two years' experience in a security management position. 

Experience in luxury hospitality is preferred. 

Ability to walk long distances during patrolling and standing for long periods of time. 

Fluency in English, with excellent written communication skills. 

Ability to remain calm during challenging situations while working in a fast-paced environment.  Confident presentation skills and/or training sessions for employees or property leadership.

Must possess creative problem-solving skills, and  a high attention to detail. 

Consideration, patience, and a desire to help fellow employees.
An excellent service attitude and willingness to go out of the way to accommodate guests and exceed their expectations. 

What to Expect from your Employee Experience

Salary range: $85,000- $95,000 Annual. This position participates in the Annual Incentive Plan.Medical, vision and dental insuranceComplimentary life insuranceShort-term disability insurancePaid time off and paid holidays401k Retirement Plan with company matchExciting training and development opportunitiesComplimentary employee mealsComplimentary room nights at Four Seasons hotels around the worldDiscounted employee parkingAnd Much More!

Miscellaneous

Work authorization in the United States required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.