Job Description The NYC Department of Homeless Services (DHS) is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, the Department of Homeless Services works to prevent homelessness before it occurs, reduce street homelessness and assist New Yorkers to transition from shelter into appropriate permanent housing. The Department of Homeless Services is recruiting for one (1) Administrative Community Relations Specialist NM-II to function as Director of Serious Incident Unit, who will: - Manage and oversee a team of DHS Serious Incident Supervisors who are responsible for providing real-time reporting on Priority 1s, monitoring, evaluation, regulatory compliance reporting, all phone lines, and trend analysis. - Provide strategic direction to effectively solve problems for the Serious Incident Unit to stay in compliance with OTDA reporting timelines. - Produce ad hoc queries and reports from relevant data sources to help inform inter-agency program response to violence in shelter (I.E: NOVA Outreach team, DOHMH substance abuse, HUB mental health work) as well as program area efforts in improving timeliness of Priority 1 submissions. - Ensure quality reporting to OTDA for all critical incidents and provide summary trend reports to DSS and DHS program staff. - Effectively solve problems ensuring the Serious Incident Unit can meet deadlines pertaining to the reporting of critical incidents. - Manage relationships with internal and external stakeholders related to critical incidents. - Attend meetings with DHS/DSS Divisions to report out trends on critical incidents. - Collaborate with senior DHS staff and community partners in developing procedures around critical incidents to enhance mutual goals. - Manage special projects created and designed to enhance the operational and administrative activities of the Unit. - Explain agency policies and procedures to Contracted providers and Community Organizations. Qualifications 1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or 2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or 3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.