About Us:

EMCOR Services Aircond is a leading commercial and industrial heating, ventilating, and air-conditioning (HVAC) service company in the Southeast. For more than 87 years, Aircond has designed and delivered comprehensive HVAC solutions to businesses seeking to enhance their productivity and efficiency.   Today, Aircond delivers a full spectrum of facility services to single and multi-site clients, from HVAC service to complete operations and maintenance solutions

 

Job Title: Director of Service

Summary:

The Director of Service will be instrumental in shaping EMCOR Services Aircond’s success. This individual will lead, recruit, and coordinate our Service Groups and Operations and Maintenance teams, ensuring efficient operations and driving positive business outcomes. Passion for innovation and strategic thinking will be essential in implementing initiatives that enhance our project delivery and overall performance.

Location:

This role will preferably be based at EMCOR Services Aircond’s headquarters in Smyrna, GA. There is an option for an individual to work out of one of our satellite offices in the following locations: Georgia: Buford, Dalton, LaGrange, or Macon Alabama: Birmingham North Carolina: Charlotte or Raleigh South Carolina: Columbia or Greenville

Travel:

50% Travel will be required to travel to branch offices and site-based customers located throughout Georgia, Alabama, South Carolina, and North Carolina

 

Duties and Responsibilities:

Direct oversight of all service operations (Field Service Technicians, District Service Managers, operations leaders, Customer Support teams, Service Dispatch, and Operations & Maintenance General Managers) to achieve the overall annual revenue and profit goals. Develop and implement KPIs that improve key processes and ensure customer satisfaction. Develop customer satisfaction metrics for use in recognizing team members and improvement. Establish quality assurance and quality control processes. Oversee the service agreement renewal process to maintain a 90%+ service agreement renewal rate. Foster a collaborative communication culture that promotes team building, knowledge sharing, and operational efficiency. Coordinate with Human Resources to develop effective recruitment, retention, and employee development plans. Use the existing technician assessment tool to establish an annual training plan for the field. Manage department budget and implement strategies for margin enhancement. Develop growth strategies for the department in collaboration with Division and Branch Managers.

 

Required Skills:

Excellent rapport building skills that with individuals across all business levels. Strong written and verbal communication skills that display a high level of professionalism and confidence. Strong problem-solving skills. Ability to maintain a high level of professionalism and think critically in high pressure situations. Ability to multitask through prioritization and organizational skills. High sense of urgency and keen attention to detail. Proficiency in Microsoft Suites (especially Excel, Word, Outlook, and Teams).

 

Required Experience and Education:

Minimum of 10 years of experience in the HVAC industry. Progressive leadership experience in Facilities Service or Construction Industry. Bachelor of Science level degree preferred.

 

What you can expect from EMCOR Services Aircond:

Health Insurance: 4 plans available to choose from with Rx coverage Heath Saving Account (HSA) and Flexible Spending Accounts (FSA) options available Dental insurance: 2 plans available to choose from Vision insurance 401(k) with Employer Match Employee referral incentives Employee Assistance Program (EAP) Competitive PTO, 8 paid holidays, 1 paid floating holiday Weekly Pay

COMMITMENT TO SAFETY

It is the policy of EMCOR Services Aircond to conduct all business activities in a responsible manner, free from recognized hazards; and to respect the environment, health and safety of our employees, customers, suppliers, partners, and community neighbors. EMCOR Services Aircond is committed to providing a safe and healthy workplace. It will not be satisfied until its premises and services are free of recognized hazards, its employees, and its operations environmentally friendly. We will provide training, protective equipment, and the safest work environment possible for our employees to perform their jobs, but in the end, safety becomes an individual responsibility.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

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