Company Overview:
At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary:
This position is responsible for driving Service efficiencies within the region. Serves as a coach and mentor to Service Managers and Service Team Managers to determine that best practices are consistently followed. Directs and examines studies and current business practices to determine operational effectiveness and revises programs to increase quality, productivity, customer retention & growth. This opportunity requires Leadership of multiple projects in developing solutions that support the business.

Duties and Responsibilities:

Escalations related to Inspections and service, fulfilled by district offices for service teams. (NA escalation point, local commercial escalation point for all things service related) Developing/Mentoring district inspection and service personnel (newly hired Service personnel training/vetting, weekly touch points to understand training opportunities) Tracking/Reporting on key deliverables, in standard, Inspection and service backlog/age, and assisting in forecasting to budget Partner with Service Managers to ensure Technicians and other Service leaders are trained and proper capacity levels are maintained to deliver to customer expectations and company targets. Attend District QBR’s as required. Ensure integration and implementation of service initiatives that achieve the business objectives to enhance customer satisfaction, optimize profitability, develop long-term customer loyalty. Adjust project scope, timing, and budget, as needed, based on business needs. Communicates current service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising. Serves as the primary contact for the district location’s work force to provide input and feedback related to Corporate Support Functions. Ensures consistency of field operations activities – inspection, and service. Consistently partner with National Account Department to ensure timely service execution and an excellent Customer Experience for all National Account Customers Utilizes available data to create best practices and implement new processes in Region. Develop program strategy, direction and changes to business leadership. Coaches and Mentors service team managers on skills to drive customer and employee retention/satisfaction. Champion of EHS policies and compliance

Minimum Education and Experience Requirements:

Minimum 5-7 years of industry related leadership experience, 10 years industry experience in electronic security industry; previous management experience with demonstrated progression is highly desirable.

Preferred Education, Experience, Certifications Requirements:

PMP Six Sigma NICET

Additional Skills:

Demonstrated leadership within the Field Management Team. Strong written and verbal communication skills Strong project management skills with the capability to analyze complex business scenarios, establish action plans, set clear goals, monitor and communicate progress, and follow through on all initiatives to completion with little or no direct supervision. Able to maintain key relationships with both internal and external customers

Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English