About PENTAX Medical Our mission is to improve the standard of patient care and quality of healthcare delivery by providing the best endoscopic products and services with a focus on QUALITY, CLINICALLY RELEVANT INNOVATION, and SIMPLICITY. Through leading edge R&D and manufacturing, PENTAX Medical provides endoscopic imaging devices and solutions to the global medical community. Position Opening: DIRECTOR OF SERVICE OPERATIONS Why JOIN Us? We are an established medical device leader that is looking to transform the Service/Repair Center from reactive to a proactive partner to our customers. With new innovative products entering the market, PENTAX is looking to invest in its teams and encourage a collaborative and positive work environment. PENTAX Medical is proud of its comprehensive benefits program and generous Paid Time Off and Holiday policy. Want More INFO? The Leader oversees all aspects of the daily operations of PENTAX repairs. This leader will be expected to infuse customer excellence in all processes. Responsibilities of the Director, Service Operations: + Develops and maintains material plans to include all program requirements (Spare Parts Management etc.), labor hours, cycle times, Repair Service costs, while mitigating constraints. + Provides input to the development of product strategy and research and development of new and emerging products. + Ensures all established costs and quality commitments are achieved. Negotiates and approves Supplier Quality Agreements. + Effectively leads and uses technology and its data to guide planning and other activities + Establishes production methods and supports ISO13485 and FDA quality control standards, develops budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered. + Directs activities associated with the effective management of shop operations, including compiling, storing, retrieving and analyzing production / repair / service data for reports. + Provides guidance to the development of a repair process plan, including personnel requirements, material needs, subcontract requirements, facility needs, and tooling and equipment needs. + Creates and reviews production and operating reports and directs the resolution of maintenance problems to ensure minimum costs to prevent operational delays. + Determines responsibilities of assigned organization and staff positions to accomplish business objectives. + Ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations. + Manages subordinate supervisors in Repair Service. Is responsible for the overall direction, coordination, and evaluation of these units. + Empowered to share ideas and give feedback to all levels for the sales and service organization in the U.S. and globally. + Monitor and drive Service Contract utilization and profit performance, as well as defining Contract models and prices in close cooperation with the Director of Customer Service + Manages a large team of Technicians and their supervisors. This includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. + Voting member of the CAPA (Corrective Action, Preventive Action) Board + Management member on Safety Committee Requirements of the Director, Service Operations: + Bachelor’s degree Business or Operations or related area of study with 7-10+ years working and leading teams or organizations + Experience with repair center management and corresponding ERP systems + Previous hands-on experience with completing repairs directly in a regulated environment, such as in MedTech, Aviation, Car Manufacturing + Comfortable working as a global team member + Clear and structured process mind; experience developing, documenting, training and improving processes + Experience with developing effective partnerships with peers across the organization (e.g. Marketing, Sales, QARA) + Experience with leading large teams through organizational and process changes + Ability to connect with technicians and gain their trust + Enthusiastic and authentic champion for the company and its supporting teams + Ability to lead and energize a team + Strong written and verbal communication skills + High attention to detail and accuracy; able to manage multiple tasks and people from various functional areas + Strong prioritization and organization skills; strong problem-solving skills This role requires onsite presence the MONTVALE, NJ office on an as needed basis. It is the ongoing policy and practice of PENTAX Medical to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.