This is a seasonal Position from April thru October 2025. On island basic housing and meals provided at $19/day.
Are you a dynamic and results-driven leader with a passion for delivering exceptional guest experiences? Join our team as the Director of Services and play a key role in creating unforgettable moments for our guests. With your high energy, enthusiasm, and strong leadership skills, you'll oversee all aspects of the dock porter, bellman, doorman and service desk operations, ensuring that every interaction exceeds expectations. Take this opportunity to lead a dedicated team, drive innovation, and elevate our service standards to new heights. Apply now and be part of a vibrant and rewarding hospitality environment!
Key Responsibilities:
Develop and implement strategies to enhance guest satisfaction and loyaltyLead and inspire a team of guest services professionals, providing guidance and supportEstablish and maintain effective communication channels with other departmentsMonitor guest feedback and take proactive measures to address concernsImplement training programs to continuously improve service standardsEnsure efficient operations of the department Stay updated with industry trends and best practices to drive innovationJoin our team as the Director of Services and shape the guest experience at our property. Apply now to unleash your leadership potential and contribute to our commitment to excellence in hospitality.
Qualifications Bachelor's degree in hospitality management or a related field or equivalent experienceProven experience in a guest services leadership role within the hospitality industryExceptional leadership and team management skillsStrong customer focus and a genuine passion for providing outstanding serviceExcellent communication, negotiation, and problem-solving abilitiesAbility to analyze data and make informed decisionsProficiency in hotel management systems and guest service softwareAvailability to work flexible hours, including evenings and weekends BenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Benefits for Full Time
Three Tiers of Medical Coverage *
Dental & Vision Coverage *
24/7 Teledoc service *
Free Maintenance Medications *
Paid Time Off (vacation, sick, bereavement, and holidays). *
Tuition Reimbursement *
Pet Insurance
Hotel Discounts
401K Match
25% discount on food and non-alcoholic beverage purchases at all Grand Hotel and Bicycle Street Inn restaurants.
20% discount at Grand Hotel retail locations
20% discount on Golf, no fee for cart rental
20% discount on Miniature Golf at Woodlands Activity Center
20% discount on products and services at Astor’s Spa
* Full Time Year Round Team members only.
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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