Join an iconic company and take your career to the next heights by leading talented teams in transformative projects. Together, let's push boundaries and achieve unparalleled success. 

As a Director of Site Reliability Engineering at JPMorgan Chase within the Consumer and Community Banking in Infrastructure & Production Management division, you are deemed a force multiplier at both a line-of-business and firm-wide level. Inspire your team members and others to deliver durable and resilient products and services to our customers, define firm-wide strategies for reliability, and guide and entrust your team to lead and execute those strategies.

Job responsibilities

Manages stakeholders with broad direction on complex projects to ensure work is executed according to compliance standards, service level agreements, and business requirements Anticipates the needs of immediate team to proactively make decisions to eliminate roadblocks and deliver products and applications in line with business requirements Applies cross-functional technical and business knowledge and leadership to multiple technical areas and disciplines Identifies opportunities to initiate operational changes across disciplines and partners with leadership to support, influence, and drive innovation

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and 10+ years applied experience In addition, 5+ years of experience leading technologists to manage, anticipate, and solve complex technical items within your domain of expertise and more broadly across the organization Experience leading technologists to manage, anticipate, and solve complex technological issues firm-wide Influences the team’s culture by championing innovation and change for firm-wide success Experience hiring, developing, and recognizing talent Demonstrated prior experience influencing across highly matrixed, complex, organizations and delivering value at scale Experience leading complex projects supporting site reliability engineering design, scaling, resilience, and system performance assessments Preferred qualifications, capabilities, and skills Experience with ITIL processes and frameworks Strong understanding of problem management and thematic analysis of incident data