JOB SUMMARY:

Direct the social services staff to provide counseling, entitlement, health and educational programs and social services. Coordinate clinical services on site.

ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.

Ensure adequate mental health, medical, social services, housing placement and substance
abuse services for all clients Control the quality of services through formal supervision, case conferences and consultation
to ensure a high standard of services Evaluate assessment documentation and establish criteria for program admission Communicate with referral agencies on admission criteria and bed vacancies Review charts and database entries Work with program director and staff to support clinical work Establish an ongoing training program and staff development to ensure professional and
informed service Implement casework policies and procedures to ensure continuity of services Manage collection and analysis of client and program data to generate reports and evaluate
programs Intervene in major crises to ensure the well-being of staff and clients Provide technical assistance to case management team as needed Work jointly with contract medical / mental health providers to ensure timely delivery of
services Provides supervision and oversight to supervisory clinical staff (see positions supervised above) Manages the completion of time clock edits of staff who report to this position. Monitors subordinates’ compliance with the agency's time and attendance policy;
recommends disciplinary action for those out of compliance. Completion of performance evaluations. Conducts staff supervision in the absence of the Program Manager. Assists with disciplinary actions by participating in disciplinary counseling, completing
disciplinary action reports, and recommending employee terminations as needed. Monitors whether staff have attended required in-service training and schedules
employees to attend both in-service training and training provided by vendors; conducts
training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and
procedures, building security, volunteers and interns, and site specific exposure control
plan. Promotes positive employee morale and a culture of compliance in the work environment
to stop or eliminate sexual harassment or any form of employee harassment or employee
discrimination; responsible for taking complaints of sexual harassment, informing the
Human Resources Department of the complaint, and investigating the complaint (as
directed). Monitors employee accrual totals, approves or recommends approval of employee
requests for time off, and notifies the Department of Human Resources when an
employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains
contact with staff while out on FMLA. Participates in employment interviews that meet federal, state, and agency regulatory
guidelines. Has on-call responsibility. Perform other duties as assigned

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of the management process, especially as it applies to not-for-profit organizations

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Master’s or Doctoral degree in Human Services field (Social Work, Psychology, Nursing, Rehab
Counseling, Counseling, etc.) plus a minimum of 3 years progressive supervisory experience in a
human services setting.

PREFERRED EDUCATION AND/OR EXPERIENCE:

NYS Education Department Licensure in professional field. Experience with treatment planning and DHS regulations Ability to supervise case managers and their written work. Coaching when according.