About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

JOB TITLE:  Spa Director

DEPARTMENT: Spa                                                                             

Full time

Four Seasons Hotel New York Downtown

OUR VISION:

We are New York’s Luxury Lifestyle Icon.

OUR MISSION:

To inspire meaningful connections…To curate exceptional experiences…To deliver passionate service…

       …with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differentlyWe are client obsessedWe have passionWe own itWe truly care about each otherWe have integrity

Join Our Team

Four Seasons Hotel New York Downtown is looking for a Spa Director who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Spa Director you will be accountable for shaping the guest and employee experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Spa Director you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional guest experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

In this position you will report to the Hotel Manager.

Work authorization for the location is required.

AWARDS

Forbes 5 Stars Hotel & 5 Stars Spa

Forbes employee of the year 2020

AAA 5 Diamonds

Virtuoso Best New Comer 2017

Who you are:

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

BASIC PURPOSE: The Director of Spa forms part of the Rooms Management Department and leaders and manages the Spa Department. The Spa Director provides cutting edge advice and makes key strategic and operational decisions for the Spa and Wellness department with regards to treatments and philosophies. Creates, develops and implements Spa and Wellness treatments and concepts, demonstrats effective retail management and supervises personnel such as Ayurvedic doctors, Herbalists, Medical Practioners.

JOB DESCRIPTION:

ESSENTIAL FUNCTIONS & ACCOUNTABILITY:

The ability to supervise and develop the staff of the Spa & Fitness Center. The ability to interview, train, schedule, monitor employee performance, discipline, and associated administrative tasks for all personnel who report to him/her.The ability to creatively develop and grow the business Work on projects, collaborations and initiatives in line with the Spa budget.  The ability to manage all Spa related communications including in-house collateral, promotions, mailings, articles and bulletin boards.The ability to monitor operating the budget for the Spa and Wellness Department and generate necessary purchase requisitions.The ability to participate in all Spa Committee meetings and other hotel meetings as necessary. The ability to monitor the housekeeping standards and mechanical effectiveness of all facilities, report deficiencies as they occur and follow-up.The ability to maintain a safe and hazard free environment for all staff and members and promote safety awareness at all times.The ability to review all suggestions and comments from members and guests and make necessary adjustments.The ability to keep accurate and up-to-date records and statistics on the Spa as well as of Fitness Center.The ability to develop all operation manuals for department and implement training programs to ensure the growth of the department.The ability to ensure timely and effective performance reviews for the department.The ability to hold regular departmental meetings to assist in communication within department.The ability to manage the department, all employees’ performance, and guests and members concerns and comments.The ability to convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.The ability to respond properly in any hotel emergency or safety situation.

QUALIFICATIONS AND SKILLS

College education or equivalent experience in Spa management or Hospitality or equivalent experience.At least 5 years of previous employment in a related position.Experience in a luxury Spa / Hotel property.Demonstrated superior knowledge of spa, wellness and holistic offerings.Thorough knowledge of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials.

WHAT TO EXPECT:

The 3 C’s are the defining characteristics of our brand and drive everything we do and say:

We foster connections to people and place. We cultivate craftsmanship and mastery. We celebrate character and personality.

We are powered by people and our culture enables everything we do.Four Seasons opens a career like no other – experience exceptional people, places, and development that help you reach your potential.Four Seasons is the place to grow craftsmanship, develop personal excellence, and nurture a love of hospitality.Our people don’t just report to their jobs – they show up for their passionsYou will be part of a team with a clear Vision, a solid Purpose and where our Values drive everything we doYou will be able to indulge your passion for excellence and have the ability to impact people’s lives for the better and truly make a difference A place where you can achieve your potential and become the best version of you – with leaders who are invested in your career with future opportunities across the Four Seasons brand A place where you can truly be you Where your opinion matters and your voice will be heardWhere you can influence your work environment and shape the journey to realizing our VisionWhere you can join employee led committees focused on Elevating our Product and Driving RevenueWhere we appreciate your hard work and commitment and recognize this through a competitive reward program, a robust benefit plan and delivering on our Employee Value Proposition

We look forward to receiving your application.

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Salary Range- $120,000- $135,000

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.  To access the 'EEOC is The Law'  Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf