Job Posting Title:

Director of Student Outreach and Support

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Hiring Department:

Office of the Dean of Students

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Jan 06, 2025

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes:

Dean of Students staff serve students through programs, events, resources, and services built around student support, student involvement, and student conduct. Our services also include Student Governance Organizations. Dean of Students is one of eight departments in the Division of Student Affairs.

Purpose:

This role oversees the comprehensive operations of the Student Outreach and Support (SOS) unit, supporting student success and well-being through crisis intervention, case management, and proactive outreach initiatives. The Director will work collaboratively across campus to support students in navigating challenging circumstances, fostering a supportive and safe campus environment, and responding effectively to emergencies and behavioral concerns.

Responsibilities:

Program Leadership

Establish effective strategy to implement all aspects of the SOS program, including crisis and care support functions, case management, campus-wide training, and outreach.

Provide leadership and supervision to the case management team ensuring the delivery of high-quality support services and effective referrals. 

Administer the student emergency fund, manage the program budget, and lead strategic planning and assessment initiatives.

Develop and implement services, policies, and protocols to support student well-being.

Case Management and Crisis Response

Assist the Dean of Students with threat assessment efforts.

Co-chair the Behavior Assessment Team with the Executive Director for Student Support.

Serve as the primary contact for elevated concerns from the 24-hour Behavioral Concerns Advice Line.

Act as an emergency contact for the University Police Department, Counseling and Mental Health Center, University Housing and Dining, and other campus partners during non-business hours, weekends, and holidays.

Schedule appointments with students referred to the Behavior Assessment Team and/or for case management.

Conduct intake appointments to assess needs holistically.

Coordinate action plan, referrals, and support, including follow-up appointments as necessary.

Connect students with the appropriate resources on- and off-campus.

Communicate and collaborate with appropriate staff, resources, and the Behavior Assessment Team.

Document case notes in electronic record-keeping system

Required Qualifications:

Master’s degree in student affairs administration, counseling, law, or a related field. A minimum of eight years of experience developing or administering student programs in a university setting. Experience working in a Student Affairs environment, with a focus on emergency response and assessment of students in crisis. Demonstrated experience supervising full-time professional staff. 

Strong interpersonal and leadership skills, with the ability to engage diverse groups of students, faculty, and staff. Proven ability to manage complex situations and respond effectively to emergencies. Expertise in creating and delivering engaging outreach presentations. Ability to identify, support, and refer mental health concerns to appropriate clinical resources. Proficiency in risk assessment related to harm to self or others. Comprehensive knowledge of education laws and policies, including, but not limited to, the Federal Educational Rights and Privacy Act (FERPA), due process, Title IX, and The Americans with Disabilities Act (ADA). Proficiency in mediation, strategic planning, and program evaluation. Excellent communication and decision-making skills.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications:

More than eight years of experience counseling or working with college students. Leadership experience in crisis management, threat and risk assessment, and crisis or grief intervention protocol development and implementation. Proven experience supporting victims of crime and working with law enforcement agencies. Assessment experience, including evaluation of crisis response, counseling, or other support programs. Ability to exercise discretion and independent judgment when addressing student issues, parental/guardian concerns, and faculty/staff inquiries.

Salary:

$95,000+ depending on qualifications 

Working Conditions

Standard office environment

Repetitive use of a keyboard at a workstation

Occasional domestic travel

Occasional evening or weekend work may be required

Required Materials

Letter of interest

Resume/CV

List of 3 work references with contact information; at least one reference should be a previous supervisor

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.