Key Responsibilities:

-Develop and implement operational strategies that align with company goals/ ( example) Block IT

- Lead and supervise a team of managers/ supervisors

- Ensure all operational activities comply with legal, regulatory and company standards

-Oversee human resources management , including hiring, training, and performance with shared local business partners

- Manage vendor relationships and oversee procurement processes

-Lead cross- functional teams for continuous improvements initiatives

KPI's:

Operational Efficiency: Keeping all locations open and running 7 days /week

Customer Satisfaction : Monitoring all reviews/ patient complaints , EDS

Employee Retention : Achieving a target employee turnover rate ( less than 15% per year)

Compliance: No violations or fines from regulatory bodies