Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers’ ballpark and Dallas Cowboys’ Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.

Job Specific

Organizes and manages daily operation of Group, Wholesale and VIP ReservationsEstablishes daily goals to maintain service levelsContributes to controlling departmental expenses (labor, supplies, etc.)Monitors agents phone activity/productivity and addresses necessary issuesMaintains current knowledge of all functions within systems as they relate to reservations (HIS, Winai, NetRez, Delphi)Builds internal group blocks as requested by appropriate hotel managersManages the maintenance of group cut off dates in Delphi/HISMeets with Group Agents weekly to discuss future groups, challenges, progressAttends weekly pick up meetings, hotel operations meetings and other meetings as scheduled.Attends Pre-Convention meetings as neededWorks closely with Front Office Managers/Conference Managers/Sales Managers to ensure a smooth and memorable experience for our guestsMaintains accurate and organized filing systems for groups, VIP’s, etc.Maintains accurate reference information for the Conference Team and consistently communicates all new informationMaintains a neat and organized reservations officePromotes the development of positive and strong relationships with groups and any additional means of business contacts encounteredEnsures VIP’s are blocked to correct room type.Ensures VIP’s are entered into the all share file with accurate information.Monitors room/suite statusPrepares VIP packets with room key and registration cardFlags all VIP accountsProvides meet and greet, as service requiresEnsures VIP rooms / Suites ready by noon each dayPrepares reports for group contact and relays pertinent information to all departmentsSets up and coordinates satellite check-inImplements and maintains tracking log for all Loews First GuestsIncreases employee awareness in regard to all Loews First guests and packagesCreates and maintains a random guest feedback programForwards all Loews First feedback to appropriate partiesAssists as an Assistant Front Office Manager as requiredOther duties as assignedEnsures that all guest information and reservation requests are fulfilled in a professional, prompt, courteous, and efficient mannerPromotes hotel food and beverage outlets and recreational and seasonal activitiesPlaces dining, leisure, and recreational activity reservations for guestsAssists Sales/Conference Management with preliminary arrangements for groups, including transportation, Mariner’s Club reservations, and golf tournamentsMonitors and ensures documentation of services provided in Concierge LogbookInspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and musicTrains and monitors the performance of Concierge staffWorks with Universal Orlando and other in-house vendors to satisfy guest entertainment needsTrains, praises, coaches, and counsels, and disciplines according to Loews Hotels standardsProduces weekly schedule for department

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards

Qualifications

Extensive knowledge of all hotel departmentsExcellent communication skills – oral and writtenExcellent guest service skillsKnowledge of computer programs utilized in property managementAble to work a flexible schedule, including weekends and holidays

Education: 

Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills

 

Experience: 

Minimum two years experience in a supervisory position at a comparable quality property or facility; Minimum two years experience working with VIP services