Job Summary

Job Description

What is the Opportunity?

This role oversees a team responsible for operation related activities related to Payments and AML. You will also be responsible for Fraud for the bank which is managed through an Intra-Group arrangement.  Includes day to day management of staff, balancing workloads, monitoring service levels and building relationship with stakeholders. Focus on the long-term, strategic activities of the department with an emphasis on managing risk and servicing in the payments and processing spaces. Responsible for Issues identified and assigned to operational department, compliance related activities and serves as subject matter expert and liaison on cross-functional teams.

The Director, Payments and Processing is the Operational lead in their space with full ownership of Payments systems for RBC Bank including Wires, ACH, Check processing and all other forms of payment. The role owns the processes end to end, understands and mitigates regulatory risk. They are also responsible for maintaining the Intra-Group arrangements with Fraud Operations ensuring appropriate cost control, and productivity in the relationship. The role own the 1LOD AML program and activities including client contacts to remediate for missing critical AML related data.  Additionally, this role is also the key contact and owner of any client harm assessments or remediation that may result from any operational related issues in the Payments and Processing space.

What will you do?

Owns Payments and Processing for RBC Bank including any related issues that require remediation

Owns the Payments reporting for the ERC and RBC Bank Board and the associated intra-group relationship

Owns 1LOD AML Program

Ensures our Reg E activities are fully compliant

Responsible to reduce operational, legal and compliance risk in the payments and AML areas

Sets up appropriate Quality Assurance tasks to ensure adherence to US Regs

Builds and manages a strong and diverse operations organization to meet business objectives and maximize productivity, quality, customer service/satisfaction, colleague morale, retention, controls on operating risk, and financial goals

Provides ownership and oversight of remediation / action plans for OCC Matters Requiring Attention (MRAs), Audit Issues, Operational Risk Issues, and Regulatory Compliance Findings ensuring business units create action plans which are sustainable and treat the risk; verifies evidence prior to issue closure to ensure risk is appropriately mitigated; escalates as appropriate

Works collaboratively with GRM Operational Risk (RBC Bank) and other functional stakeholders to implement process improvements

Represents RBC Bank at the senior management level to Auditors and Regulators, and to the Risk Committee of the RBC Bank Board of Directors

Establish and maintain positive working relationships with business partners, sponsors, internal and external partners.

Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong
performance.

What do you need to succeed?

Bachelor’s degree required

Minimum 10 years’ experience required in Operations or Operational Risk, or equivalent areas

Experience in several of the following spaces: Payments, Fraud, AML, Reg E processing

Strong Leadership, facilitation, negotiation, verbal & written communication skills to deal with senior executives

Ability to identify and utilize internal and external networks to influence situations and establish effective relationships

Strong Presentation skills and technologically self-sufficient in Access, Microsoft Word, Excel, Power Point, Outlook

Strong People Management and Operational Risk Management background

Strong knowledge of RBC’ Bank’s Business and Functional Units including processes, systems and client needs

Experience with creating, documenting, implementing and managing efficient, effective & client-friendly product fulfillment processes.

Strong analytical & problem solving skills, with a keen attention to detail.  Accurately defines problems and identifies relevant factors while objectively considering alternatives and anticipating the client impact of possible solutions.  

Strong verbal and written communication skills, with an ability to work effectively with all levels of staff and management

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Opportunities to build close relationships with clients

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

Drives RBC’s high performance culture

Enables collective achievement of our strategic goals

Generates sustainable shareholder returns and above market shareholder value

#LI – Hybrid

#LI – POST

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

8081 ARCO CORPORATE DRIVE:RALEIGH

City:

Raleigh

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-11-20

Application Deadline:

2025-03-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.