Zaelab is seeking an experienced VP or director-level leader to lead Client Services. This individual has a strong background in account management and the tech services industry. The ideal candidate will have 8-10 years of experience in account management, client services, or business development, with a proven track record of expanding client accounts and driving revenue growth. Experience in selling complex enterprise deals ranging from $3-10 MM is essential. The right person will be a strong strategist and executive partner to our clients, helping them drive transformation within their business. Your Responsibilities + Client Relationship Management: + Develop and maintain strong relationships with existing clients to understand their needs and identify opportunities for growth. + Act as the primary point of contact for high-value clients. + Drive Revenue with Cross-Selling and Up-Selling: + Identify and execute strategies to cross-sell and upsell services to existing clients, maximizing revenue potential. + Collaborate with service teams to tailor offerings to client needs and present compelling value propositions. + Strategic Planning: + Develop and implement account expansion strategies aligned with the company’s growth objectives. + Analyze market trends and client feedback to identify new business opportunities. + Performance Monitoring: + Monitor and analyze client performance metrics to ensure client satisfaction and retention. + Regularly review and assess the effectiveness of expansion strategies, making adjustments as needed to achieve targets. + Cross-Functional Leadership: + Foster a collaborative and client-focused team culture that prioritizes customer satisfaction and growth. Requirements + Minimum of 8-10 years in account management, client services, or business development within the tech services industry. + Proven track record of successfully expanding client accounts and driving revenue growth. + Familiar selling complex enterprise deals in the $3-10 MM range. + Strong negotiation and communication skills, with the ability to build relationships at all organizational levels. + Analytical mindset with the ability to assess data and derive actionable insights to inform strategy. + Leadership: + Experience in leading and developing high-performing teams focused on client success and account growth. + Industry Knowledge: + Industry experience within Manufacturing, Healthcare, and High Tech organizations. + In-depth understanding of the B2B Commerce, CPQ services industry, market trends, and competitive landscape. Benefits + Competitive compensation depending on experience and skills + Unlimited, paid time off and vacation + Budget for certifications and IT conferences + Friendly team to work with around the world + Be a team player in an agile software development environment focused on collaboration and continuous integration + Health Insurance + 401K *You must be authorized to work in the U.S. on a full-time basis. No sponsorship is available for this position or work transfers.