About the Business  

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle all while reducing risk. You can learn more about LexisNexis Risk at the link below.  

https://risk.lexisnexis.com/insurance 

About our Team  

We are dedicated to creating impactful client experiences with LNRS Insurance solutions. We lead efforts in customer test data, technical documentation, customer continuity, and product management, helping customers make better decisions, reduce risk, and increase profits by providing insights and tools. We connect various points in our customers' journeys, addressing business problems and technical challenges. Through collaboration, we develop cutting-edge solutions and enhance customer journeys. 

About the Role  

We are seeking a dynamic and experienced Director of Customer Experience, Product Management to join our team. In this role, you will be responsible for leading the customer experience strategy and ensuring our products meet the highest standards of customer satisfaction. You will work closely with cross-functional teams to drive change management initiatives and lead a team of talented professionals. 

Location: Hybrid - Alpharetta, GA 

Responsibilities 

Develop and implement a comprehensive customer experience strategy that aligns with our business goals.  

Lead and manage the product management team, providing guidance, mentorship, and support.  

Drive change management initiatives to improve customer experience and product performance.  

Collaborate with cross-functional teams, including marketing, sales, and engineering, to ensure a seamless customer journey.  

Analyze customer feedback and data to identify areas for improvement and implement actionable solutions.  

Monitor industry trends and best practices to ensure our products remain competitive and innovative.  

Develop and maintain strong relationships with key stakeholders, both internally and externally.  

Requirements

Bachelor's degree in Business, Marketing, or a related field; MBA preferred.  

Proven experience in product management and customer experience management.  

Strong change management skills with a track record of successfully leading transformation initiatives.  

Excellent team and people leadership abilities, with experience managing and developing high-performing teams.  

Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.  

Analytical mindset with the ability to interpret data and make data-driven decisions.  

Strong project management skills, with the ability to manage multiple priorities and deadlines.  

Preferred Qualifications

Experience in the Insurance sector 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.