**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. J **oin Team Amex and let's lead the way together.** Director - Customer Servicing, Strategic Sourcing & Business Enablement (SS&BE) – Global Supply Management About Global Supply Management Global Supply Management (GSM) is responsible for helping Amex maximize the purchasing power of over $10B annual third party spend. We provide strategic consultation to the business and provide end to end procurement services. We maximize the purchasing power of the Company to drive the best value from our supplier base which then frees up investment capacity for the Blue Box. GSM, together with our business partners, manages the supplier strategy for the Company, identifying and on-boarding new suppliers, realizing significant cost saves in addition to revenue generation relating to working with Global Commercial Services and Global Merchant Services to increase billings and merchant coverage and ensuring an optimal user experience for Amex colleagues and suppliers. About the role: The role of Category Director - Customer Servicing is expected to lead best in class Category Management in pursuit of developing global category plans to support business unit and enterprise objectives bringing the best expertise, quality, and innovations to American Express through our third-party relationships. The role has oversight and responsibility for leading the Customer Servicing Category across the following areas: outsourcing of contact center servicing and sales, collections, card issuance, expedited shipping, statement print and payment processing. **Key Responsibilities:** + Develop global category management plans to meet business objectives, understand spend profiles, develop sourcing strategies, and complete industry benchmarking analysis. + Establish and maintain strong relationships with business partners to understand key business strategies, objectives, priorities and opportunities. + Prepare presentations and dashboards for internal stakeholders and suppliers to meet enterprise objectives, enhance capabilities, protect the brand, realize saves, influence demand and drive other value add benefits to support growth. + Initiate and drive strategic activities across the global category that have major impact on revenue and profitability. + Negotiate key deals and contracts and complete supplier assessments and selections through RFx activities. + Key contact to senior and executive management and primary Relationship Lead across various business units and categories. + Partner across SSBE team to bring global value chain perspective and enterprise mindset to deliver significant value to the enterprise. + Create a culture of strong strategic thinking, financial analytics, external marketplace focus and partner closely with business units to influence and help drive key, strategic business decisions. + Collaborate with business leaders and the GSM Source to Contract Center of Excellence team to ensure efficient and effective delivery of contracting activities. + Cultivate partnerships with internal teams that support execution of the Category Plan and negotiations, including International Category teams, Third-Party Lifecycle Management, Finance, and the General Counsel’s Office to ensure synchronization of priorities to meet shared goals. **Required Skills:** + Understanding of end-to-end procurement process and/or the Customer Servicing category is preferred. + Strong track-record in people leadership – able to mentor, coach and develop immediate team and structure work to effectively prioritize and deliver high-quality output from an inclusive work environment. + Highly driven to collaborate with colleagues and business partners globally with a passion for enterprise thinking and partnering across multiple levels. + Excellent people and communication skills, including relationship management, negotiation, influencing, strategizing, planning and presentation. + Proven track record of data analysis and strategic thinking to develop insights and recommendations, as well as developing presentations for senior audiences. + Ability to manage day-to-day business priorities along with long-term strategic deliverables. + Passion for using analytics to develop insights and recommendations, solve business challenges, improve the customer experience, and drive bottom line results. + Positive attitude, flexibility, and ability to deal with ambiguity and rapid change. **Qualifications** Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Purchasing/Procurement **Primary Location:** US-Arizona-Phoenix **Other Locations:** US-New York-New York **Schedule** Full-time **Req ID:** 25003420