Job Summary
The Director, QCC Operations I is responsible for directing all facets of food manufacturing, to include dough production, distribution, logistics/transportation, maintenance, safety, sanitation, purchasing, accounting, inventory control, team member relations and customer relations.
Duties and Responsibilities
Direct all facets of day-to-day operations of QC Center across all functions.
Lead, direct, and develop QCC leadership team consisting of department/function Manager and extended leadership team consisting of department/function Supervisors and Leads
Recruit/oversee new talent acquisition to achieve optimal staffing levels, develop leadership and extended leadership teams, conduct timely performance reviews, identify and proactively address performance issues utilizing conflict resolution techniques.
Ability to strategically partner cross functionally within a dynamic organization (R&D, QA, Supply Chain, restaurant operations, QCC Field Teams, Finance, Human Resources).
Develop and direct detailed facility productivity improvement plans incorporating organization design and key performance indicators.
Implement/direct team member leadership development plans and provide on-going feedback to achieve desired business results in a continuous improvement culture.
Prepare, analyze and drive all facets of QCC performance, including operating and capital budgets, profit & loss statements, and key KPIs including daily productivity indicators (PPH, TPH, MPG, etc.).
Direct, manage, and execute world class customer service initiatives throughout designated service areas.
Partner with field restaurant operations to proactively resolve customer service related issues.
Ensure quality assurance programs maintain product integrity for both internal and external customers.
Ensure Quality Control Center is compliant with PJFS Safety, Sanitation and HACCP policies & procedures, federal, state and local regulations (OSHA, DOT, FDA, DOL) and all Papa John’s International, Inc., policies & procedures.
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