Job Summary The Surgery Business Operations Director designs, plans, directs, and implements systems, policies, and processes to support business operations functions within Clinical Shared Services. The Surgery Business Operations Director collaborates with corporate and shared services departments to improve clinical and non-clinical processes using quality/process improvement methodologies, advanced analytics, project and business planning, and project management to advance people, cost, value, quality, safety, experience, and strategic system growth initiatives across all areas of responsibility. Essential Functions + Organizes the business operations structure of assigned responsibilities. Directs and leads services to assure safe, cost effective, quality care delivery in the clinical service area based on regulatory, accrediting, and professional practice standards, and the philosophy, policies and procedures for the assigned Service Line(s). + Oversees the development and monitoring of business data analytics that leaders use to make operational and strategic decisions. Drives data standards for thoroughness, usefulness, and innovation. Data sources include clinical and non-clinical data, and team members must be effective in working with both and merging them as needed. + Ensures department performance achieves established goals for financial performance, patient experience, quality outcomes and physician/team satisfaction. Facilitates quality improvement within clinical service areas targeting key clinical and non-clinical outcomes as well as process improvement opportunities. + Collaborates with the clinical directors and VP, medical directors, medical staff, nursing staff, other departments and/or professional groups to develop, implement, and evaluate programs and services that support patient care delivery, and plan effective utilization of workforce, facilities, and equipment. In collaboration with clinical service line senior leaders, identifies, recommends, develops, and updates service line level strategic long and short-range plans to support longer-term clinical shared services vision. + Collaborates, monitors, and liaises all contracted direct clinical care relationships in collaboration with the senior service line leader. + Assesses service line strengths and weaknesses, identifies, and assesses business opportunities to improve market share and operational efficiency. Develops key performance indicators for new programs and identifies, measures, analyzes and plans implementation of business and growth opportunities. + Organizes, coordinates and integrates policies and procedures with a particular focus on operational excellence, staffing, business operations, management development, and program alignment across all care regions. Leads the operational and quality activities of the department through professional management and technical and support staff. + Plans, prepares, implements, monitors and controls assigned areas’ operational and capital budget to ensure sound fiscal management consistent with the goals of clinical shared services. Develops programs and collaborative strategies to enhance growth and revenue for service areas. Qualifications Required + Bachelor's Degree Nursing, Healthcare Administration, Business Administration or related field Required + 7 years of relevant experience with a minimum of 5 years in healthcare administrative leadership role leading a major service line in a large multi-facility environment. Required Preferred + Master's Degree Nursing, Healthcare Administration, Business Administration or related field. Preferred About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you + Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) . + On-demand pay program powered by Payactiv + Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! + Optional identity theft protection, home and auto insurance, pet insurance + Traditional and Roth retirement options with service contribution and match savings + Eligibility for benefits is determined by employment type and status Primary Location SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids Department Name Administration Surgical - Royal Oak Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 7:30 a.m. to 5 p.m. Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.