Job Summary: Disney store and shopDisney are the retail merchandising arms of Disney Parks, Experiences and Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends The Walt Disney Company’s brands to merchandise. Disney store and shopDisney is owned and operated by Disney in North America, Europe, Japan and China. Disney store and shopDisney carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from Disney, Pixar, Star Wars, Marvel and National Geographic. shopDisney.com is the U.S. ecommerce destination for guests of all ages, offering a curated selection of products, global collections and collaborations from Disney and licensees, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently Disney store locations in North America, Japan, China and Europe, plus online stores www.shopdisney.co.uk, www.shopdisney.de, www.shopdisney.es,www.shopdisney.fr, www.shopdisney.it, and www.disneystore.co.jp. For more information, please follow us at: www.facebook.com/shopDisney, www.instagram.com/shopDisney and www.twitter.com/shopDisney Responsibilities: The Key Holder Cast Member supports the Store Leadership Team by participating in the day-to-day operations of the Store ensuring that the Guest, both internal and external, has “The Best Retail Experience in the World”. This is done through consistent exceptional Guest Experience, development of the Cast, maintenance of Store visual standards as well as compliance with established policies and procedures. This is a full-time, non-exempt position.Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds exceptional internal and external Guest Experiences. This is accomplished through in Store entertainment, Guest Engagement and building an emotional connection to the brand.Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”, through inspiring communication, integrity and passion for the Brand.Holds self and others accountable to high performance standards while providing Guest with memorable experiencesStrengthens others through consistent coaching and feedback while driving productivity and morale of the teamConsiders impact of actions on individual, team and the organization.Supports and participates in initiatives that give back to the community to promote the Disney brandWorks in collaboration with Team to leverage synergy opportunities across functions and businessesSupports strategy as developed and helps to translate into specific priorities, objectives and action plansUnderstands and drives appropriate metrics to assess business performance – Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink and payroll)Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policyUpholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business ConductAbility to communicate effectively with all levels, even under pressureDemonstrate ability to give basic direction and feedback to Cast MembersAttention to detail and ability to prioritize Guests and tasksProven ability to create a positive work environmentAbility to listen to feedback and take constructive actionMust maintain a professional appearance and adhere to Disney Store grooming guidelines Basic Qualifications: Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder.Must have open availability.Able to work a flexible schedule that meets the needs of the business, including overnights, evenings, holidays, weekends and call-in shifts.Must be able to submit verification of legal right to work in the United States.Must be at least 18 years of age. Preferred Qualifications: Previous experience in specialty retailAbility to speak fluently in another language in addition to EnglishComfortable storytelling in front of large groups of people Required Education High School Diploma or equivalent