Job Posting Title:

Disney Vacation Club Sales Coordinator (Aulani)

Req ID:

10112828

Job Description:

Disney Vacation Club (DVC) Coordinator will provide exceptional service to all Members and Guests while extending operational support to site Sales and Marketing Leaders and onsite Teams. Responsibilities will include reporting, collateral and inventory management, and managing sales rotation line-ups. As front-line Cast Members, they are expected to demonstrate the Aulani spirit when greeting and assisting all Guests. Coordinators are instrumental in supporting the onsite Leaders and Teams with Guest & Member recovery, digital membership card assistance, DVC tour schedule, and providing recommendations of resort offerings & amenities. They also assume the lead responsibility when staffing our weekly Member Celebration event. Primary responsibilities for the event include checking in 300-500+ Members in a 30-minute span, setting up and breaking down the check-in area, handing out gifts to each Member’s family, managing the Guide rotation for the grand-villa tour following the show, and opening and closing all Member attendees in our management system. You will work indoors and outdoors in multiple weather conditions, including extreme temperatures and high humidity.

You will report to the Sales Experience Manager.

This is a Full-Time role.

Responsibilities/You Will:

Demonstrate excellent service skills through in-person, phone, and email conversations when supporting Members and Guests with a range of inquiries and request

Greet and extend Guest service support when working at the Hōkū Hideaway reception desk and over the phone

Empowered to creatively provide solution and recovery support for Members, Guests, and Cast Members

Support the check-in and operational flow of the weekly Member Celebration event for 300-500+ Members

Know about all resort offerings and amenities to assist with booking dining and activities

Offer accurate directions for resort and on-island activities with the use of the Aulani app and island map

Help with a high volume of Member account inquiries, including scheduling Member visits and events

Provide set-up assistance with Member's mobile cards ranging from low to high levels of technical difficulty

Maintain show readiness of all site locations, including back-of-house areas

Manage and assign task delegations to Guide's inbox

Assist sales and marketing Cast Members with entering interactions into our management system

Manage the daily sales guide line-up with all interactions for accuracy & tracking purposes

Open and close all interactions concluded from onsite locations and model rooms

Ensures that the Guides & DVCAs follow the established company guidelines for accuracy of all interactions

Produce reports for site managers to analyze marketing activities, sales production, and revenue stream

Assist site managers with special project works, including events, welcome calls, and team schedules

Organize the inventory of collateral and office supplies and orders

Recommend improvements to increase sales performance

Must stay calm in some stressful situations and be knowledgeable of emergency procedures

Network with different lines of business to improve performance and work efficiency for our operation

Basic Qualifications/You Have:

1+ years of customer service experience, preferably customer-facing

1+ years of experience working in an office environment

Proficiency in creating presentations using PowerPoint and/or Keynote

Strong verbal and written communication skills across in-person, phone, and email interactions

Exceptional organizational skills with keen attention to detail

Ability to collaborate effectively with cross-functional teams to improve Guest experiences

Strong problem-solving skills with the ability to work independently in the absence of leadership

Experience handling and safeguarding confidential Personally Identifiable Information (PII)

Adaptability to switch between tasks or priorities seamlessly in a fast-paced environment

Ability to build positive relationships and contribute to a team-oriented environment

Able to lift, carry, and move items that are 10-25 pounds

Ability to walk and stand for up to 8 hours per day

Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays

Preferred Qualifications:

Fluent in spoken and written Japanese

Proficiency in Excel, including macros, charts, graphs, conditional formatting, and data manipulation

Experience in graphic design with the ability to create visually appealing materials

Strong ability to present information and reports in a clear, digestible format for various audiences, including Cast Members and Guests

Proficiency in email and chat platforms such as Slack or Microsoft Teams, with potential experience in phone support

Education:

High School diploma or equivalent

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DXMedia

The pay rate for this role in Kapolei, HI is $22.25 to $31.95 per hour.

Job Posting Segment:

Disney Vacation Club

Job Posting Primary Business:

Sales & Sales Ops

Primary Job Posting Category:

Sales Support

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Kapolei, HI, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2025-02-07