Dispatch Coordinator
TRN Staffing
Job ID: MC8850111118 Location: Flowery Branch, GA Category: Clerical/Office Employment Type: Contract Apply now Back to Search Thank you for applying. Someone will be contacting you shortly. Uploading Data... Creating Application... Finishing up... Apply Now
Location: Flowery BranchPay Rate: $19.00 to $20.00Hours: 8:30am to 5pm
Key Responsibilities: Collaborate with Technical Support to efficiently schedule service appointments with authorized technicians, ensuring a streamlined process. Act as a bridge between customers and technicians, facilitating communication, providing updates, and maintaining proactive engagement until the service is completed.Utilize sound judgment to prioritize service requests, matching customer needs with technician skills, territory, and availability. Monitor job status changes to deliver timely and accurate information to customers regarding service updates, changes, or delays, fostering transparency and effective communication. Maintain comprehensive and up-to-date records, including work order notes and internal documentation, ensuring the seamless flow of information.Conduct proactive follow-ups with customers after service, actively listening to feedback, addressing concerns, and meticulously documenting all interactions. Coordinate follow-up appointments, service calls, or maintenance visits with service providers to expedite issue resolution. Serve as the primary point of contact for service customers, adeptly managing high volumes of phone calls, text messages, and emails from both customers and technicians. Handle customer complaints or escalations professionally and promptly, striving for swift resolution and overall customer satisfaction.Collaborate with various departments, including parts, sales, and technical support, to resolve customer issues and provide additional assistance, seeking guidance from management when necessary. Proactively monitor service tickets, identifying potential service-related problems or trends and taking proactive steps to address them with management. Maintain a comprehensive understanding of company products and services to respond to customer inquiries and offer appropriate recommendations.Identify and communicate suggestions for process improvements to enhance the overall customer service experience, aligning with the company's commitment to excellence. Qualifications: Demonstrated work experience in aftermarket service or a similar role, highlighting proficiency in customer inquiries, service dispatch, and effective problem-Proficiency in Microsoft Office or Mac equivalent, including Outlook, Excel, Word, SharePoint, and PowerPoint.Outstanding interpersonal and communication skills, both written and verbal. • Exceptional problem-solving and conflict resolution abilities.Customer service-oriented with excellent phone etiquette.Familiarity with dispatch software or equivalent FSM/CRM/ERP systems.Strong organizational skills and meticulous attention to detail. Ability to work both independently and collaboratively in a team-oriented environment. Adaptability to changing customer demands and priorities.Effective time management skills to multitask, prioritize, and meet deadlines in a fast-paced, technology-driven service environment. Apply now View All Jobs Similar JobsOffice Administrator Mentor, OH Office Administrator Family-ownedMentor office is adding anOffice Administrator to their team!Your prior Office, QuickBooks, AP and AR experience will make this a great opportunity for you! If you want to know more, call 440.974.7171 and set up your interview today! Monday through Friday 8am... Apply Now Customer Support Tech Flowery Branch, GA Customer Support Tech Location: Flowery Branch Pay Rate: $19.00 to $20.00 an hour Hours: Monday to Friday 8:30am to 5:30pm As a Customer Support Technician in the Warranty Department, you will play a critical role in providing technical support and excellent customer service to our valued... Apply Now Part-Time Weekend Morning Data Entry Clerk Houston, TX Data Entry Image Review Clerk | $14 an hour | Monday to Friday 6am to 4pm, Saturdays & Sundays What Matters Most - Competitive Pay of $14 an hour - Schedule: Saturdays & Sundays 6am to 4pm - Location: Beltway 8 and Clay Road, Houston, TX 77043 - Weekly Pay with direct deposit or pay card - When... Apply Now Full- Time Evening Data Entry Clerk Houston, TX Data Entry Image Review Clerk | $14 an hour | Monday to Friday 4pm to 1230am What Matters Most - Competitive Pay of $14 an hour - Schedule: Monday through Friday 4pm to 1230am - Location: Beltway 8 and Clay Road, Houston, TX 77043 - Weekly Pay with direct deposit or pay card - When you work... Apply Now Part Time Photo Review Clerk Houston, TX Data Entry Image Review Clerk | $14 an hour | Monday to Friday 4pm to 9pm, Saturdays & Sundays What Matters Most - Competitive Pay of $14 an hour - Schedule: Saturdays & Sundays 4pm to 9pm - Location: Beltway 8 and Clay Road, Houston, TX 77043 - Weekly Pay with direct deposit or pay card - When... Apply Now
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An error has occurred. Please close this dialog and try again. Please complete the entire form below to apply. First Name* Last Name* Email* Phone (US Phone Numbers Only)* City* State of Residence* Select a state... Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Resume Required* (Word, PDF, RTF, TXT) Please complete the entire form below to apply. Apply now * Required field. As a Service Dispatch Coordinator in the Warranty Department, you will play a pivotal role in ensuring a seamless customer experience, from coordinating service dispatch to post-service follow-ups. This role is instrumental in maintaining high levels of customer satisfaction throughout the service journey.Location: Flowery BranchPay Rate: $19.00 to $20.00Hours: 8:30am to 5pm
Key Responsibilities: Collaborate with Technical Support to efficiently schedule service appointments with authorized technicians, ensuring a streamlined process. Act as a bridge between customers and technicians, facilitating communication, providing updates, and maintaining proactive engagement until the service is completed.Utilize sound judgment to prioritize service requests, matching customer needs with technician skills, territory, and availability. Monitor job status changes to deliver timely and accurate information to customers regarding service updates, changes, or delays, fostering transparency and effective communication. Maintain comprehensive and up-to-date records, including work order notes and internal documentation, ensuring the seamless flow of information.Conduct proactive follow-ups with customers after service, actively listening to feedback, addressing concerns, and meticulously documenting all interactions. Coordinate follow-up appointments, service calls, or maintenance visits with service providers to expedite issue resolution. Serve as the primary point of contact for service customers, adeptly managing high volumes of phone calls, text messages, and emails from both customers and technicians. Handle customer complaints or escalations professionally and promptly, striving for swift resolution and overall customer satisfaction.Collaborate with various departments, including parts, sales, and technical support, to resolve customer issues and provide additional assistance, seeking guidance from management when necessary. Proactively monitor service tickets, identifying potential service-related problems or trends and taking proactive steps to address them with management. Maintain a comprehensive understanding of company products and services to respond to customer inquiries and offer appropriate recommendations.Identify and communicate suggestions for process improvements to enhance the overall customer service experience, aligning with the company's commitment to excellence. Qualifications: Demonstrated work experience in aftermarket service or a similar role, highlighting proficiency in customer inquiries, service dispatch, and effective problem-Proficiency in Microsoft Office or Mac equivalent, including Outlook, Excel, Word, SharePoint, and PowerPoint.Outstanding interpersonal and communication skills, both written and verbal. • Exceptional problem-solving and conflict resolution abilities.Customer service-oriented with excellent phone etiquette.Familiarity with dispatch software or equivalent FSM/CRM/ERP systems.Strong organizational skills and meticulous attention to detail. Ability to work both independently and collaboratively in a team-oriented environment. Adaptability to changing customer demands and priorities.Effective time management skills to multitask, prioritize, and meet deadlines in a fast-paced, technology-driven service environment. Apply now View All Jobs Similar JobsOffice Administrator Mentor, OH Office Administrator Family-ownedMentor office is adding anOffice Administrator to their team!Your prior Office, QuickBooks, AP and AR experience will make this a great opportunity for you! If you want to know more, call 440.974.7171 and set up your interview today! Monday through Friday 8am... Apply Now Customer Support Tech Flowery Branch, GA Customer Support Tech Location: Flowery Branch Pay Rate: $19.00 to $20.00 an hour Hours: Monday to Friday 8:30am to 5:30pm As a Customer Support Technician in the Warranty Department, you will play a critical role in providing technical support and excellent customer service to our valued... Apply Now Part-Time Weekend Morning Data Entry Clerk Houston, TX Data Entry Image Review Clerk | $14 an hour | Monday to Friday 6am to 4pm, Saturdays & Sundays What Matters Most - Competitive Pay of $14 an hour - Schedule: Saturdays & Sundays 6am to 4pm - Location: Beltway 8 and Clay Road, Houston, TX 77043 - Weekly Pay with direct deposit or pay card - When... Apply Now Full- Time Evening Data Entry Clerk Houston, TX Data Entry Image Review Clerk | $14 an hour | Monday to Friday 4pm to 1230am What Matters Most - Competitive Pay of $14 an hour - Schedule: Monday through Friday 4pm to 1230am - Location: Beltway 8 and Clay Road, Houston, TX 77043 - Weekly Pay with direct deposit or pay card - When you work... Apply Now Part Time Photo Review Clerk Houston, TX Data Entry Image Review Clerk | $14 an hour | Monday to Friday 4pm to 9pm, Saturdays & Sundays What Matters Most - Competitive Pay of $14 an hour - Schedule: Saturdays & Sundays 4pm to 9pm - Location: Beltway 8 and Clay Road, Houston, TX 77043 - Weekly Pay with direct deposit or pay card - When... Apply Now
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