Overview

Our client is seeking a skilled and highly motivated individual to join their team as a Dispatch Manager. The Dispatch Manager will be responsible for overseeing the day-to-day operations of their dispatch department, ensuring efficient coordination of dispatch activities and timely delivery of products/services to their customers. The ideal candidate will have excellent leadership, organizational, and communication skills, as well as a strong understanding of logistics and transportation management.

Responsibilities:

Develop and execute distribution strategies across six Inland Region branches Optimize fleet and courier operations to support sales goals and ensure excellent customer service. Manage a fleet of 54 vehicles, ensuring high utilization, safety, and cost-efficiency through effective scheduling, routing, and maintenance. Track fleet performance (e.g., fuel efficiency, vehicle condition) to control costs and ensure vehicle availability. Work with the business on a sustainable vehicle replacement plan. Manage courier partner relationships to secure competitive rates and high service quality. Negotiate service agreements and resolve issues with couriers to meet customer demands. Evaluate courier performance and implement improvements for better delivery speed and cost-efficiency. Collaborate with sales to align distribution with customer needs and sales targets, ensuring customer satisfaction. Communicate delivery schedules and special requests with sales to ensure smooth order fulfillment. Address service failures quickly and work with sales to resolve issues and maintain customer relationships. Control distribution costs within budget while maintaining service quality. Implement cost-saving initiatives to improve fleet and courier operations. Prepare reports on distribution costs, fleet utilization, and courier expenses. Ensure timely, accurate deliveries to maintain customer satisfaction. Resolve delivery issues promptly, working with teams to maintain customer trust. Adjust delivery schedules and methods to meet seasonal or special customer needs. Ensure fleet operations comply with safety and environmental regulations. Promote health and safety practices within the distribution team. Manage risks to minimize disruptions and protect company assets. Drive continuous improvement in fleet and courier operations using new technologies and best practices.

Requirements:

Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field (preferred). 5-7 years of experience in fleet or distribution management, ideally in last-mile delivery. Strong leadership experience managing a multi-branch team and driving performance and customer satisfaction. Excellent skills in operational oversight, cost control, and budget management. Ability to work collaboratively with sales to support customer satisfaction and operational goals. Strong communication skills with experience building relationships across sales, distribution, and courier teams. Skilled in data analysis and decision-making, with a proactive approach to solving logistical challenges. Proactive, customer-focused, and committed to continuous improvement.

If you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to logistics@hireresolve.za.com or by visiting the Hire Resolve website hireresolve.us

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