Position Purpose The Service Dispatcher Supervisor is responsible for leading and supporting the dispatch team to ensure efficient scheduling, clear communication, and smooth operations. This role blends leadership with hands-on coordination, focusing on delivering high-quality customer service, maintaining company standards, and optimizing overall service delivery.  Compensation Range: $37.00 - $42.50 per hr. plus potential profit share. Benefits Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.   Essential Duties and Responsibilities To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to: • Lead, mentor, and train the service dispatch team to ensure optimal performance and foster professional development. • Provide guidance and support while maintaining hands-on involvement in dispatch responsibilities for your assigned team of technicians. • Act as the primary point of contact for resolving complex scheduling challenges or customer-related issues. • Manage team schedules to ensure efficient use of resources and adherence to contractual requirements. • Oversee the allocation of materials, warranty procedures, and communication between customers, technicians, and internal teams. • Ensure timely and accurate documentation of all service calls, including timecards, job setups, and purchase orders. • Address customer concerns promptly, while identifying opportunities for improving service quality and efficiency. • Work with leadership to develop and refine standard operating procedures for dispatch operations. • Coordinate with field technicians, sales teams, and management to ensure smooth, consistent service delivery. • Monitor the dispatch team's workload and distribute tasks fairly to maintain balance and productivity. • Participate in regular meetings with supervisors and managers to review operations and address any concerns. • Other duties as assigned.   Qualifications  • At least 6 years of experience in dispatching or a combination of relevant education and work experience. • Proven ability to manage a high-volume workload while ensuring accuracy and attention to detail. • Proficient in computer systems, with strong skills in Microsoft Outlook, Word, and Excel. • Strong leadership and problem-solving abilities, with a focus on delivering exceptional customer service. • Positive and proactive attitude, coupled with excellent organizational and problem-solving skills. • Ability to thrive in a team-oriented, collaborative environment.  Preferred Qualifications  • Previous dispatching experience at LONG or previous HVAC dispatching experience. • No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!  Physical Requirements  • Routine sitting, lifting, bending, and kneeling. • Ability to lift 25 lbs. from floor to countertop and countertop to floor.   Environment  • Inside work environment   Competencies To perform this position successfully, an individual must display the following qualities. • LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.  LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.   At LONG Building Technologies, we don’t just accept differences - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.  

LONG Building Technologies, Inc. is an Equal Opportunity Employer.