About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.      Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ     We are Now Hiring a Dispatcher in Lawrence, KS!       Transdev is proud to offer:   $21.00-24.00/ Hour Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.   Paid time off & vacation  Responsibilities: Ensure that “World Class Service” is provided to customers and provide “hands on” assistance and information to customers of City of Lawrence and University of Kansas.Organize and route trips based on schedule and location to ensure optimal performance including managing run pullouts, reassigning trips, and adding new trips to runs throughout the course of the dayAnswering phone calls to assist publicRecord and report all incidents and accidents to the applicable managerDocument and report provider no-shows or on-time-performance issuesEnsure schedule complianceMake optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers.Monitor and enforce system for compliance with State and Federal regulations, Company policy.Ensure a safe environment for the operation of service.Generate accurate operational records for the purpose of reporting and analysis.Ensures that duties are confined to operations only, and any deviation from operational duties must be authorized by senior management.Perform day-to-day dispatch servicesProvide feedback on drivers’ performancePerform additional duties and responsibilities as needed and/or assigned
QUALIFICATIONS 1 year of customer service, dispatch, or scheduling experience preferredExcellent phone demeanor and customer service skillsAbility to work independentlyExcellent verbal, interpersonal, judgment and problem-solving abilitiesExperience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred.Basic computer skills are required.Must be able to read a map and possess knowledge of the service area.Must be able to work flexible hours.Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.     Drug-free workplace    If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.    California applicants: Please Click Here for CA Employee Privacy Policy.